Nubia Garcia

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

• Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
• Maintained accurate donor records through diligent data entry and documentation efforts.
• Enhanced donor experience by providing exceptional customer service and maintaining a clean, organized workspace.
• Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Stocked phlebotomy cart or carrier with appropriate supplies.

Maintained a clean and orderly work environment at all times. Trained new employees on proper techniques for collecting, handling, labeling, storing, shipp
ing, and disposing of biological specimens safely and effectively.

Collaborated with the management team to identify areas for improvement within the organization.

Analyzed customer needs and recommended appropriate products or services.

Coordinated with other departments to ensure efficient workflow processes.

Created training materials for new hires on the company's procedures and policies.