NUBIA GONZALEZ
Tyler,TX
Summary
Knowledgeable and dedicated customer service professional with over 10 years of experience. Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Patient Advocate
Hospitality Health ER
Tyler, TX
06.2022 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Facilitated communication between patients and various departments and staff.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
Virtual Customer Care Representative
Asurion
03.2020 - 04.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Responded to customer needs through competent customer service and prompt problem-solving.
Transportation Coordinator
Walmart
Palestine, TX
05.2016 - 11.2019
- Oversaw daily scheduling while coordinating multiple routes, drivers, & deliveries
- Ensured products were delivered accurately & in a timely manner, following regulations
- Updated drivers trip sheets, performing data-entry into computer systems
- Performed clerical duties including filing & maintaining financial records
- Answered high-volumes of phone calls on a multi-lined system, providing answers & escalating when necessary
Sales Associate Team Leader
Maurice's
Palestine, TX
02.2015 - 06.2016
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Records Clerk
Sigal Heart Center
Tyler, TX
11.2010 - 08.2012
- Assisted with typing, data entry and answering incoming calls as required.
- Updated records with new information.
- Followed confidentially regulations to maintain privacy.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Education
High School Diploma -
Palestine High School
Palestine, TX2010
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Data Entry
- Organization and Time Management
- Attention to Detail
- Problem-Solving
Timeline
Patient Advocate
Hospitality Health ER
06.2022 - Current
Virtual Customer Care Representative
Asurion
03.2020 - 04.2020
Transportation Coordinator
Walmart
05.2016 - 11.2019
Sales Associate Team Leader
Maurice's
02.2015 - 06.2016
Records Clerk
Sigal Heart Center
11.2010 - 08.2012
High School Diploma -
Palestine High School
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