Nubia Henriquez
Tracy,CA
Summary
July 2024 – Present
- Lead the Clinic Achievement Team, driving improvements in office productivity, patient care quality, and overall patient flow across three locations.
- Serve as VFC Program Coordinator for two clinic sites, ensuring compliance with vaccine storage, documentation, and reporting standards.
- Manage referrals coordination, ensuring timely, accurate processing of specialist and diagnostic service requests.
- Oversee new hire and student onboarding, providing training in clinical workflows, EHR usage, Cozeva, and preventive care protocols.
- Act as a conflict resolution leader, promoting a positive, collaborative work environment and maintaining strong relationships with providers and staff.
- Utilize Cozeva to track care gaps, monitor quality measures, and support population health initiatives.
- Proficient in ICD-10 and CPT coding for accurate documentation and billing processes.
- Recognized for strong multitasking, stress management, and communication skills in a high-volume healthcare setting.
Overview
3
3
years of professional experience
Work History
Clinic Lead-Medical Assistant
Bella Medical Group & Aesthetics
1016 N Hacienda Blvd La Puente CA 91744
07.2024 - Current
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation
- Documented patient information in EMR and prepared paperwork for medical staff.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Collected co-payments from patients for visits and completed daily cash deposits
- Performed medical records management, including filing, organizing and scanning documents
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
Medical Assistant
Bella Medical Group & Aesthetics
1016 N Hacienda Blvd, La Puente CA 91744
06.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions
- Streamlined patient check-in process, reducing administrative burden for medical.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely
- Implemented patient education program on preventative care, enhancing community health awareness.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to clean and safe clinic environment by adhering to sanitation
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies
Education
Diploma-Medical Assistant Program - Medical Field
North-West College
Long Beach, CA11.2021
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- CPR
- Immunization administration
- Phlebotomy techniques
- Maintaining confidentiality
- Insurance verification
- Patient flow management
- Medical supply inventory
- First aid
- Medical office administration
- Complex Problem-solving
- Fluent in languages
- Prioritizing stat orders
- Medical office management
- Healthcare software proficiency
- Reliable
- Insurance authorizations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Clinic Lead-Medical Assistant
Bella Medical Group & Aesthetics
07.2024 - Current
Medical Assistant
Bella Medical Group & Aesthetics
06.2022 - Current
Diploma-Medical Assistant Program - Medical Field
North-West College