Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Nubia Moura

Nubia Moura

Methuen,MA

Summary

Proven leader in operations management and staff motivation, I significantly enhanced profitability and customer satisfaction at Wendy's Restaurant through innovative cost control and effective team training. Skilled in health inspections and fostering a culture of quality service, my strategies ensured compliance and promoted a positive dining atmosphere, achieving tangible results in operational efficiency and team performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

General Manager of Food Service

Wendys Restaurant
02.2019 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
  • Developed and implemented comprehensive employee training programs that covered essential foodservice skills, customer service, and safety protocols.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.

Manager

Macdonals
01.2019 - 07.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Gerente - Distribuidora De Livros Grupo Janina

Livraria Janina
08.2008 - 12.2018
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • purchasing, control, payments, hiring and training people, event promotion, advertising and sales.

Secretária Executiva

Livraria Janina
08.2000 - 07.2008
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • launching of invoices, issuing, general financial advice, human resources and customer service.

Digitadora

Prefeitura Municipal De Pontes E Lacerda - Financ
07.1998 - 07.2000
  • Contributed to increased customer satisfaction rates by delivering accurate digital files .
  • Worked closely with clients to understand their specific needs, tailoring digitization processes accordingly for optimal results.

Education

Psicanalista - Psicanálise

Centro De Estudos Psicanalíticos CEPTEP
Cuiabá - MT
03.2015

Tecnologia Em Processos Gerenciais -

Unicid
São Paulo Brasil
02.2013

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Scheduling and Rostering
  • Customer Service
  • Quality Control
  • Cost controls
  • Food Preparation
  • Staff Supervision
  • Staff Leadership
  • Staff Motivation
  • Ordering Supplies
  • Health Inspections

Certification

Servsafe certification

Timeline

General Manager of Food Service

Wendys Restaurant
02.2019 - Current

Manager

Macdonals
01.2019 - 07.2021

Gerente - Distribuidora De Livros Grupo Janina

Livraria Janina
08.2008 - 12.2018

Secretária Executiva

Livraria Janina
08.2000 - 07.2008

Digitadora

Prefeitura Municipal De Pontes E Lacerda - Financ
07.1998 - 07.2000

Psicanalista - Psicanálise

Centro De Estudos Psicanalíticos CEPTEP

Tecnologia Em Processos Gerenciais -

Unicid

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Nubia Moura