Nubosi Ronald
Rochester,NY
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working with team/alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
Uber Driver
Uber And Lyft
Rochester, NY
01.2024 - Current
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Responded to customer inquiries in a timely manner via phone or text message.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
Technical Support Assistant
Xiaomi
Hefei, Anhui
09.2022 - 12.2023
- Resolved customer inquiries through phone, email, chat and remote access support.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Assisted users in the proper use of hardware and software applications.
- Created user accounts, profiles, data backups and other system configurations as needed.
- Ensured compliance with company policies related to IT security protocols.
- Updated knowledge base information with new solutions to common technical problems.
Administrative Assistant
ABIE International English
Hefei, Anhui
09.2021 - 12.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
ESL Teacher
Reading International English
Putian, Fujian
07.2019 - 09.2021
- Developed and implemented lesson plans to meet the needs of English language learners.
- Provided individualized instruction to students with diverse backgrounds and abilities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Assessed student progress through written tests, oral quizzes and other forms of assessment.
Education
Bachelor of Arts - Information Management And Communication
University of Bamenda
Bamenda-Cameroon12-2017
Associate of Arts - Executive Secretariat Studies
University of Buea
Kumba- Cameroon07-2016
Skills
- Customer Service
- Software Installation
- Technical Support
- Service support
- Customer service expert
- Test methods knowledge
- Instructional plan implementation
- Help Desk Operations
- System Administration
- Application installations
Language
English
French
Chinese Mandarin
Hobbies
- MMA
- Soccer
- Table Tennis
- Info Tech lover
Timeline
Uber Driver
Uber And Lyft
01.2024 - Current
Technical Support Assistant
Xiaomi
09.2022 - 12.2023
Administrative Assistant
ABIE International English
09.2021 - 12.2023
ESL Teacher
Reading International English
07.2019 - 09.2021
Bachelor of Arts - Information Management And Communication
University of Bamenda
Associate of Arts - Executive Secretariat Studies
University of Buea