Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NUCARUI HEARD

Duncanville,TX

Summary

Human services professional with extensive experience in juvenile justice and rehabilitative settings. Expertise in leading teams to deliver trauma-informed care, fostering accountability and behavioral change in at-risk youth. Strong skills in program coordination, crisis intervention, and case management. Committed to ensuring safety and compliance with state regulations while promoting youth development opportunities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Detention Intervention Specialist

Dallas County Juvenile Department
Dallas, Texas
05.2025 - Current
  • Conducted assessments to identify behavioral and emotional needs of students.
  • Facilitated group therapy sessions to enhance social skills development.
  • Monitored student behavior, implementing appropriate interventions as necessary.
  • Provided crisis intervention support during critical incidents to ensure safety.
  • Maintained accurate documentation of case notes and progress reports for all cases.
  • Trained staff on effective intervention strategies and best practices for improved outcomes.

Juvenile Supervision Officer

Dallas County Juvenile Department
Dallas, Texas
07.2024 - 05.2025
  • Maintained secure environment by consistently enforcing rules, policies, and procedures across all residents.
  • Supervised recreational activities to foster camaraderie and promote physical health among peers.
  • Contributed to reduced recidivism rates by teaching pro-social behaviors and decision-making skills.
  • Established rapport with troubled youth through empathy, respect, and genuine concern for wellbeing.
  • Provided crisis intervention using de-escalation techniques to ensure safety for all involved parties.
  • Ensured accurate record keeping of daily activities, incidents, and progress reports for effective management.
  • Conducted regular security checks to enhance safety and monitor youth interactions.
  • Facilitated group therapy sessions to address underlying issues and promote healthy coping strategies among juveniles.

Front Office Assistant

Holiner Psychiatric Group
02.2024 - 04.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Enhanced patient experience by maintaining a welcoming and organized front office environment.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times for patients.

Teachers Aid

Dallas Isd
10.2023 - 02.2024
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Completed daily reports on attendance and disciplinary performance.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Substitute Teacher

Dallas Isd
03.2022 - 10.2023
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Provided instruction for students in core subject areas.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Monitored student progress and provided feedback to students, parents and school administrators.
  • Collaborated with colleagues to develop innovative approaches to teaching.
  • Enforced school and class rules to maintain order in classroom.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Monitored student behavior and administered discipline as needed.
  • Collaborated with other educators to plan and review instruction.
  • Counseled students with adjustment or academic problems.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
  • Upheld classroom routines to support student environments and maintain consistent schedules
  • Maintained day-to-day classroom management and discipline to promote learning initiatives
  • Provided instruction for students in core subject areas
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with supervision and care of high school children.

SOCIAL SERVICE ANALYST

State Of Louisiana, Department Of Children, Family Services
10.2019 - 05.2021
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated communication between clients and other service providers.
  • Coordinated with local government to provide resources to clients.
  • Provided support to social service clients in navigating available resources.
  • Developed and maintained accurate records of programs and services
  • Provided support to social service clients in navigating available resources

SpEd Paraprofessional

Lincoln Parish School Board
08.2018 - 10.2019
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Oversaw class of students in absence of instructor.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Created positive and inclusive classroom environment by helping students develop social skills and relationships.
  • Liaised one-on-one with learners to provide additional support tailored to specific learning needs.
  • Observed students' performance and recorded relevant data to assess progress.
  • Worked with students to promote learning and pro-social development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Collaborated with teachers and specialists to assess student progress.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Understood and acclimated to teacher's routine to provide classroom coverage.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.

Correctional Officer

DAVID WADE CORRETIONAL CENTER
07.2017 - 06.2018
  • Observed behavior of residents individually and in groups.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Enforced rules and regulations to maintain order among inmates.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Searched building and grounds, living quarters, and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Documented inmate behavior and activities in logbooks.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Responded to inquiries from inmates and other members of public.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Completed intake paperwork, fingerprints, and searches.
  • Inspected work sites and crew trucks for contraband, cleanliness, and safety.
  • Assisted in development of procedures and policies to maintain peace and order in facility.
  • Conducted routine and emergency head counts

Legal Secretary Assistant

LAW OFFICE OF RICK CANDLER
09.2016 - 11.2016
  • Obtained signatures from attorneys for legal documents.
  • Received and placed telephone calls to clients and prospective clients.
  • Answered and directed calls using multi-line switchboard.
  • Developed and maintained filing and retrieval systems.
  • Organized files for court proceedings.
  • Screened telephone calls and forwarded to appropriate departments.
  • Diligently edited legal correspondence for grammar and spelling.
  • Developed and maintained positive relationships with clients and colleagues.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Assisted with preparation of trial materials and documents.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Prepared and processed invoices for attorney billing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Completed data entry of legal documents into electronic filing systems.
  • Created and printed legal documents for attorneys to review.
  • Conducted research on legal cases and prepared summaries for attorneys.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

ASSEST PRESERVATION COORDINATOR

Mortgage Contracting Services LLC
10.2015 - 02.2016
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

Master of Science - CRIMINAL JUSTICE

Grambling State University
Grambling, LA
05.2019

Bachelor of Science - Criminal Justice

Grambling State University
Grambling, LA
12.2016

Skills

  • Filing
  • Clerical Support
  • Individual Instruction
  • Quality Improvement
  • Eligibility Determinations
  • Setting Up Cases
  • Client Intakes
  • Phone Inquiries
  • Data Collection and Entry
  • Client Screening
  • Case File Management
  • Case planning
  • PACT Assessment/Interview
  • Familiarity with PT Report, SH Report
  • Familiarity with JCMS/ Data Entry
  • Court procedures and polices
  • Knowledge of Certification process
  • Behavioral assessments
  • Crisis intervention
  • Group therapy facilitation
  • Documentation accuracy
  • Youth mentoring
  • Conflict resolution
  • Client advocacy
  • Empathetic communication
  • Classroom management
  • Team collaboration
  • Problem solving
  • Emotional intelligence
  • Time management
  • Active listening
  • Student engagement
  • Teaching strategies
  • Social skills training

Certification

  • CNP - Certified Notary Public

Timeline

Detention Intervention Specialist

Dallas County Juvenile Department
05.2025 - Current

Juvenile Supervision Officer

Dallas County Juvenile Department
07.2024 - 05.2025

Front Office Assistant

Holiner Psychiatric Group
02.2024 - 04.2024

Teachers Aid

Dallas Isd
10.2023 - 02.2024

Substitute Teacher

Dallas Isd
03.2022 - 10.2023

SOCIAL SERVICE ANALYST

State Of Louisiana, Department Of Children, Family Services
10.2019 - 05.2021

SpEd Paraprofessional

Lincoln Parish School Board
08.2018 - 10.2019

Correctional Officer

DAVID WADE CORRETIONAL CENTER
07.2017 - 06.2018

Legal Secretary Assistant

LAW OFFICE OF RICK CANDLER
09.2016 - 11.2016

ASSEST PRESERVATION COORDINATOR

Mortgage Contracting Services LLC
10.2015 - 02.2016

Master of Science - CRIMINAL JUSTICE

Grambling State University

Bachelor of Science - Criminal Justice

Grambling State University

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