Nuequen Smith
Clearwater,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers and devoted to giving every customer a positive and memorable experience. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Psychiatric Support Assistant
Suncoast Center
St. Petersburg
08.2021 - Current
- Work closely with APRN child Psychiatrist to assist parent/client in office and Via Zoom/telephonic services
- Process work order ticket submitted by APRN and staff concerning Adolescent psychiatric requests
- Prepare support documentation needed for psychiatric appointments such as medication authorizations and consent forms for pharmacies
- Review client profiles and updates demographic and other pertinent data as needed for scheduled appointments
- Works through Avatar Computer system and utilizes Microsoft Office tools to help process or compile reports
- Provide prompt, efficient and courteous customer service
- Schedules, maintains, and adjusts provider schedule per request
- Coordinates that the guardian or legal authorized person and youth are on the zoom or phone, or in person meetings
- Provides education to clients and families regarding the use of the Medication Line, and assist with the coordination of medication line communication with providers.
- Developed user guides and training materials for new employees.
Enrollment specialists
Suncoast Center
St. Petersburg/Clearwater/safety harbor
07.2018 - 08.2021
- Assist new and returning clients with onboarding paperwork while providing efficient and courteous customer service
- Screen and schedule clients with clinical/medical/case management best suited to their needs
- Ensure the completion of intake assessments in order to progress in services
- Reviewed applications for accuracy before submitting them for approval.
- Verifies insurance through third party web tools and other methods
- Gives input on procedural discrepancies, allowing for streamlined manual adaptations
- Trains and guides new employees when needed
- Rotates to other departments as needed.
Customer Service Assistant
Suncoast Center Inc.
Saint Petersburg, FL
02.2015 - 07.2018
- Provide prompt, efficient and courteous customer service
- Schedule, maintain and adjusts all clinical and medical staff schedules
- Resolved customer complaints promptly and professionally.
- Assist in the generation of up-to-date reports on client accessibility within the agency
- Promptly respond to cancellation/rescheduling requests
- Reviewed client insurance, demographic and other pertinent data as needed for scheduled appointments
- Actively participate in updating department procedures
- Actively work with community partners to ensure clients are scheduled with necessary interpreter services or auxiliary aides
- When needed, assist Front Desk staff with filing and customer service tasks.
Education
Biology
St. Petersburg College
Clearwater, FL09-2019
Skills
- Project management
- Payment handling
- Computer Proficiency
- Inbound and Outbound Calling
- Data Entry
- Microsoft Office expertise
- Report creation
- Scheduling
- Teamwork and Collaboration
- Cross-Functional Teamwork
- Strong Organization
- Policy Interpretation
- Customer service
- Case Documentation
- De-Escalation Techniques
- Client Engagement
- Team training and development
- Provider Relations
References
References available upon request.
Timeline
Psychiatric Support Assistant
Suncoast Center
08.2021 - Current
Enrollment specialists
Suncoast Center
07.2018 - 08.2021
Customer Service Assistant
Suncoast Center Inc.
02.2015 - 07.2018
Biology
St. Petersburg College
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