Nueyen Ford
Suwanee,Georgia
Summary
With 13 years of experience in emergency response, mental health care, and clinical services, this quality-oriented professional seeks to utilize skills in the Healthcare Professional role at an esteemed company. Expertise in these areas has been proven through a successful track record, and is eager to contribute to the overall success of the organization. By leveraging knowledge and experience, confident in the ability to make a significant impact in this role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CSR
Peidmont Urgent Care
10.2020 - Current
- Maintained a professional approach while managing high volume of calls during peak hours.
- Showcased empathy and active listening skills, boosting customer satisfaction rates and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Executed insertion of intravenous lines with accuracy and efficiency.
- Obtained patient vital signs and input/output measurements from inpatients.
- Assisted with admissions, appointments, transfers, and discharges.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Adhered to treatment plan instructions when administering medications and treatments to patients.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Milieu Therapist
The Methodist Hospital
02.2017 - Current
- Monitor patients' physical and emotional well-being and report unusual behavior or physical ailments to medical staff
- Provide nursing, psychiatric, or personal care to mentally ill, emotionally disturbed, or mentally retarded patients
- Observe and influence patients' behavior, communicating and interacting with them and teaching, counseling, or befriending them
- Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships
- Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges
- Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community
- Aid patients in performing tasks, such as bathing or keeping beds, clothing, or living areas clean
Emergency Room Tech
The Methodist Hospital
10.2007 - 02.2017
- Administer first aid treatment or life support care to sick or injured persons in prehospital settings
- Observe, record, and report to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment
- Assess nature and extent of illness or injury to establish and prioritize medical procedures
- Comfort and reassure patients
- Operate equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators, in advanced life support environments
- Attend training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge
- Administer drugs, orally or by injection, or perform intravenous procedures under a physician's direction
Education
Diploma - Medical Assistant Clinical, Medical Assisting
OLYMPIA COLLEGE
Merrillville, IN05.2003
Skills
- Verbal Communication Skills
- Written skills
- Communication
- Multitasking
- Medication Delivery
- Patient Vital Signs Monitoring
- Clinical Documentation
- Geriatric nursing
- Preventive Health Strategies
- Triage management
- Behavioral health
- Intravenous Therapy Expertise
- Specimen Collection Expertise
- Hygiene Support Expertise
- Vital Signs Data Analysis
- Direct patient care
- HIPAA compliance
- Clinical documentation
- Medication Distribution
Certification
Regulatory Compliance
Emergency Drill
OSHA and Safety Training
Xray Training Certification
Timeline
CSR
Peidmont Urgent Care
10.2020 - Current
Milieu Therapist
The Methodist Hospital
02.2017 - Current
Emergency Room Tech
The Methodist Hospital
10.2007 - 02.2017
Diploma - Medical Assistant Clinical, Medical Assisting
OLYMPIA COLLEGE
Regulatory Compliance
Emergency Drill
OSHA and Safety Training
Xray Training Certification
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