Nuha Islam

• Check-In, Gate Lead, Ramp Lead, Lost and Found, Jet-Bridge Operator and Trainer

- Experienced airline professional with expertise in passenger check-in, gate operations, and ramp management.

- Skilled in resolving booking, ticketing, and seating issues while providing exceptional customer service.

- Proficient in training new hires on check-in procedures and customer service standards.

- Experienced in overseeing boarding processes, coordinating with flight crew, and ensuring on-time departures as a Gate Lead.

- Knowledgeable in ramp operations, including aircraft turnaround and safety compliance, as a Ramp Lead.

- Trained in operating jet bridges and providing training to new operators, ensuring safe aircraft connections.

- Experienced Lost and Found Agent proficient in managing lost item reports, locating lost items, and reuniting passengers with their belongings while providing exc customer servic.

- Strong communication and leadership skills, adept at collaborating with various departments to optimize operations and improve customer satisfaction.

- Managed cash transactions, prepared and served a variety of coffee drinks, along with pastries and cookies efficiently, ensuring accuracy and timely service for customers.

- Experienced Barista Shift Lead proficient in overseeing coffee preparation, ensuring quality standards, and leading a team to deliver exceptional customer service.