Summary
Overview
Work History
Education
Timeline
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Krisztina Benko

Miami,FL

Summary

With the objective of securing a full-time position that will enable to utilize my outstanding organizational, interpersonal, and time management skills in addition to my extensive supervisory background in the aviation industry.

Overview

11
11
years of professional experience

Work History

Revenue Air Back Office Specialist

Norwegian Cruise Line Holdings Ltd.
04.2022 - Current
  • Proficient in Amadeus and Management Center; efficient at utilizing Salesforce, SABRE, Excel, Microsoft Teams, and Outlook to facilitate error detection, assist in flight rebooking, issue tickets, and interact directly with our phone team
  • Conduct thorough research on escalation cases and provide with findings
  • Continuously monitor and track tickets on queue, as well as examine future reservations for discrepancies
  • Coordinate efforts with other departments and ships to resolve air travel and ticket-related issues
  • Assist our phone staff with both internal and external calls; ensure guest satisfaction in accordance with the mission and fundamental values of the organization by providing the highest level of customer service
  • Identify instances where coaching is necessary and offer assistance and support in training as deemed necessary.

Flight Attendant

Frontier Airlines
06.2021 - 04.2022
  • Deliver excellent customer service while complying with all applicable FAA regulations, company policies, and procedures
  • Perform pre-flight safety inspections of emergency equipment and maintain safety and security.

Medical Banking Specialist

FURTHER/Stella Resources
11.2020 - 04.2021
  • Develop and maintain solid relationships with customers and respond to inquiries about all spending account products via email and in a call center setting.I successfully handled a daily workload of more than 50 phone calls and consistently maintained the highest level of performance among my peers.
  • Offer clients relevant product information and support, including IRS-qualifying expenses, Health Savings Accounts, investment options, and pricing alternatives
  • Maintain a log of incoming calls and emails, continuously monitor pending issues
  • Perform a variety of administrative duties with Microsoft Outlook, PowerPoint, Zoom, and Microsoft Team.

PhotoPass Photographer

Walt Disney Parks and Resorts
04.2018 - 10.2020
  • Engage with Guests to provide photo opportunities with Disney equipment while addressing their needs, answering inquiries, giving directions, and providing additional information
  • Speak in front of groups of varying sizes and offer Guests the opportunity to capture their Walt Disney World Resort experiences with high-quality photographs taken using the most advanced digital technology
  • Work in a preview center to receive orders, fulfill them, stock items, and maintain inventory.

Concierge

Walt Disney Parks and Resorts
10.2012 - 04.2018
  • Create magic and greet guests with courtesy and warmth at Walt Disney World’s Four Diamond Deluxe resort, Animal Kingdom Lodge
  • Utilizing cutting-edge technology, anticipate the guest's arrival and provide customized Guest Service
  • Using a mobile device or computer, assist with check-in, check-out, and other services, such as itinerary planning and Guest Service Recovery
  • Engage with and recognize the needs of Guests, provide answers to questions, directions, and other information
  • Maintain contact throughout the duration of the guest's stay and cultivate and maintain relationships with Guests and Cast Members from all divisions
  • Create, modify, and cancel dining and hotel room reservations, as well as promote and sell tickets and recreational amenities
  • Aid Guests and Cast Members in resolving issues and helping guests when problems arise
  • Manage ticket sales, transactions with cash and credit cards, and foreign currency exchange.

Front Desk Trainer

Walt Disney Parks and Resorts
01.2015 - 01.2018
  • Develop schedules for training with the Facilitator
  • Create study materials for learning
  • Provide orientation (specific to the work location), comprehensive 4-6 weeks on-the-job training, and mentorship to new employees
  • Showcase the widely recognized safety and courtesy standards of Disney
  • Train current Cast Members on newly introduced products, procedures, technologies, and equipment
  • Create PowerPoint presentations, study materials, and evaluate and update lessons as appropriate
  • Perform a variety of administrative tasks using Microsoft Word, Outlook, and PowerPoint.

Education

Station Manager Certificate - Aviation Management And Operations

MALEV Hungarian Airlines
Budapest, HUNGARY

Associate of Science - Tourism And Travel Management

KRUDY Educational And Vocational Center
Budapest, HUNGARY

Bachelor of Science - Human Resources Management

Bellevue University
Bellevue, NE
01.2024

Timeline

Revenue Air Back Office Specialist

Norwegian Cruise Line Holdings Ltd.
04.2022 - Current

Flight Attendant

Frontier Airlines
06.2021 - 04.2022

Medical Banking Specialist

FURTHER/Stella Resources
11.2020 - 04.2021

PhotoPass Photographer

Walt Disney Parks and Resorts
04.2018 - 10.2020

Front Desk Trainer

Walt Disney Parks and Resorts
01.2015 - 01.2018

Concierge

Walt Disney Parks and Resorts
10.2012 - 04.2018

Station Manager Certificate - Aviation Management And Operations

MALEV Hungarian Airlines

Associate of Science - Tourism And Travel Management

KRUDY Educational And Vocational Center

Bachelor of Science - Human Resources Management

Bellevue University

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Krisztina Benko