Nukyra Daniell
Albany
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised and unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Residential Counselor
Center for Disability Services
01.2024 - Current
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
DSP
Wildwood Programs
10.2017 - 12.2024
- Assisted individuals in learning and developing new skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Accompanied or transported clients to appointments, errands and social activities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
DSP
Saratoga Bridges
01.2022 - 12.2022
- Followed care plan and directions to administer medications.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Accompanied or transported clients to appointments, errands and social activities.
Resident Assistant
Hawthorne Ridge
03.2020 - 09.2021
- Completed routine rounds, checking with residents to meet care needs.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Transported residents to activities and meals.
- Aided residents with ambulation or walker, cane and wheelchair use.
- Served as positive role model for diverse group of individuals.
- Made beds daily and performed light housekeeping duties in resident apartments and common areas.
Patient Care Aide
Attentive Care
05.2017 - 12.2017
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Planned and prepared meals meeting patients' nutritional requirements.
- Supported treatment goals by helping clients with prescribed medication, exercises and ambulations.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Call Center Representative
Maximus
03.2016 - 05.2017
- Updated customer accounts, addresses and contact information within call management databases.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cash Management Service Teller
Loomis
01.2016 - 01.2017
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Established company policies regarding management of daily cash totals and security during busy times.
- Reduced errors in transactions by diligently verifying amounts before processing deposits or withdrawals.
- Collaborated with highly trained team to promote and establish consistent cash handling protocol.
- Organized cash and checks
- Trained new employees on proper cash handling procedures and company policies, ensuring a high level of competency.
Cashier
Mcdonald's
01.2015 - 01.2016
- Operated cash register or POS system to receive payment by cash and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Discounted purchases by scanning and redeeming coupons.
Cashier
Mcdonald's
03.2013 - 06.2014
- Operated cash register or POS system to receive payment by cash and credit card.
- Discounted purchases by scanning and redeeming coupons.
- Processed sales transactions to prevent long customer wait times.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
Cashier
Wendy's
02.2011 - 07.2012
- Operated cash register or POS system to receive payment by cash and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation and customer services.
Education
LPN - Nursing
BOCES
06.2016
GED -
Alternative Learning Center
11.2013
Skills
- Strong interpersonal skills
- Experienced with Microsoft Office tools
- Experienced in software utilization
- Strong work ethic
- First aid and CPR certification for all ages
- Accurate data entry
- Effective multitasking
- Efficient transaction processing
Timeline
Residential Counselor
Center for Disability Services
01.2024 - Current
DSP
Saratoga Bridges
01.2022 - 12.2022
Resident Assistant
Hawthorne Ridge
03.2020 - 09.2021
DSP
Wildwood Programs
10.2017 - 12.2024
Patient Care Aide
Attentive Care
05.2017 - 12.2017
Call Center Representative
Maximus
03.2016 - 05.2017
Cash Management Service Teller
Loomis
01.2016 - 01.2017
Cashier
Mcdonald's
01.2015 - 01.2016
Cashier
Mcdonald's
03.2013 - 06.2014
Cashier
Wendy's
02.2011 - 07.2012
GED -
Alternative Learning Center
LPN - Nursing
BOCES
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