Nuna Moua
Sacramento,CA
Summary
Motivated and compassionate healthcare professional seeking a position that allows me to utilize my skills in care coordination, patient support, and community health. Committed to improving patient outcomes and promoting access to quality healthcare services. Eager to contribute to a dynamic team while continuing to grow and develop professionally in a supportive and impactful healthcare environment.
Overview
5
5
years of professional experience
Work History
CalAIM ECM Care Manager
Pacific Clinics
12.2024 - Current
- Identify and enroll eligible Medi-Cal members who qualify for ECM services.
- Conduct outreach via phone, home visits, or community settings to engage patients.
- Conduct comprehensive health and social needs assessments.
- Develop individualized care plans in collaboration with the patient and care team.
- Act as a liaison between patients, providers, and social service agencies.
- Help patients apply for housing assistance, disability benefits, or employment programs.
- Coordinate medical, behavioral health, and social services (e.g., housing, food assistance).
- Maintain up-to-date records in the care management platform (e.g., case notes, assessments).
- Ensure compliance with CalAIM and Medi-Cal reporting requirements.
- Reduce avoidable ER visits by connecting patients to appropriate outpatient care.
CalAIM ECM Community Health Worker
Elica Health Centers
08.2023 - 12.2024
- Identify and engage ECM-eligible patients through outreach calls, home visits, or clinic visits.
- Educate patients about ECM services and encourage participation.
- Teach patients self-advocacy skills to navigate the healthcare system.
- Assist patients in scheduling medical, behavioral health, and social service appointments.
- Coordinate transportation for medical visits when needed.
- Connect patients with resources for food, housing, financial assistance, or legal aid.
- Assist with applications for health insurance, disability benefits, or other public programs.
- Maintain accurate records of patient interactions in the system (e.g., care management platform, EHR).
Warehouse Associate
Cardinal Health
05.2022 - 08.2023
- Cross-trained in multiple areas of the warehouse and participated in projects as assigned by your manager or other management team members
- Followed established Standard Operating Procedures (SOP's) to process orders including accurately picking, performing quality control checks, sorting, building, and wrapping pallets, packing
- Follow DEA and FDA regulations for handling controlled substances.
- Pick and pack medications according to orders with accuracy.
- Prepare shipments for delivery while maintaining temperature-sensitive storage when required.
- Perform cycle counts and assist in full inventory audits.
Medical Assistant Extern
Carmichael Pediatrics
04.2020 - 07.2020
- Performed quality manual vitals on patients including measuring height, weight, blood pressure and temperature
- Prepared patients and parents for examinations and medical procedures
- Performed administrative tasks such as scheduling patients, confirmation calls and verifying patient insurance
- Trained new extern students on procedures and administrative responsibilities
Education
Carrington College
Citrus Hights, CAHS Diploma -
Antelope High School
Antelope, CASkills
- Case Management & Care Coordination
- Data Entry & Case Reporting
- Basic Medical & Behavioral Health Screening
- Electronic Health Records (EHR) and care management documentation - EPIC/Welligent
- OSHA, HIPAA & Infection Control Compliance
- Bilingual - Hmong
- Understanding of Medi-Cal & CalAIM Eligibility
Timeline
CalAIM ECM Care Manager
Pacific Clinics
12.2024 - Current
CalAIM ECM Community Health Worker
Elica Health Centers
08.2023 - 12.2024
Warehouse Associate
Cardinal Health
05.2022 - 08.2023
Medical Assistant Extern
Carmichael Pediatrics
04.2020 - 07.2020
HS Diploma -
Antelope High School
Carrington College
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