Nuncio Tucci
ROUND ROCK,TX
Summary
Dynamic Director oversees every facet of IT Operations with strong project management and decision-making skills. Brings comprehensive knowledge of cyber security policy writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Dynamic Director oversees every facet of IT Operations with strong project management and decision-making skills. Strategic-thinking individual experienced in turning low-performing IT organizations into high performance teams. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
23
23
years of professional experience
Work History
Director, IT Infrastructure
BPL Plasma, Inc.
02.2017 - 12.2023
- Lead and mentor IT Teams, set direction, set goals, objectives, and standards of performance
- In charge of all IT Infrastructure and cloud services, responsible for delivery of highly available and secure networks, infrastructure planning and design; all hardware supporting business operations; budgeting, planning and compliance
- Accountable to deliver IT strategies, and initiatives on time and on budget
- Focused on, Build a strong service focused technical support team
- Bridge collaboration between US based and Europe based support teams
- Improve up-time by scaling system architectures to meet operational demand
- Increase revenue delivering IT solutions that build growth, facilitating build-out of new locations
- Enhance security posture through NIST-800 aligned cybersecurity program and related policies
- Improve Service Desk performance and time to resolution through ITIL incident management practices
- Architect a secure, scalable, and cost-effective network through SD-WAN technology
- Scale core application infrastructure to meet current and future business demand
- Deliver a high performing ITIL-based service desk with enhanced customer service focus
- Implement a cybersecurity program with enhanced security and compliance
- Implement asset management concepts and best practices, asset repurpose/refresh program
- Implement MDM/BYOD program, increasing security and reducing telephony cost by 30%
- Develop strategy, provide leadership, and day-to-day management of DevOps and Infrastructure teams
- Develop SMART (specific, measurable, attainable, relevant, time-based) metrics
- Key stakeholder of Cyber security steering committee
- Lead complex technology projects and security-based initiatives
- Develop and lead on-going process improvement initiatives
- Determining business requirements for all IT infrastructure
- Identifying and eliminating security vulnerabilities with strategic solutions that increase data security
- Directing and supporting the implementation of new software and hardware
- Identifying and recommending new technology solutions
- Managing the organization’s help desk (internal, external, or both)
- Coordinating IT activities to ensure data availability and network services with as little downtime as necessary
- Budgeting and forecasting
- Reporting to leadership as required.
Lead IT Project Manager
Penn State Hershey
01.2015 - 05.2016
- Led a portfolio of IT technology projects, hardware, security, and cloud-based initiatives: Palo Alto Firewall upgrades, enterprise VPN, Cisco ISE, Microsoft Azure and open-source OS solution for cloud-based VM architecture OSV
- Oversight of the planning, execution, and delivery of complex infrastructure and cloud-based projects
- Assemble and mentor a high-performance team and engage with and co-lead efforts for PSHMC projects that integrate with business
- Develop, maintain, and pursue continuous improvement of PMO processes and standards; standardize and introduce economies of repetition in the execution of projects; assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility; plan, organize, and lead PMO resources and requirements; work closely with Information Technology executive management on strategic initiatives; and lead the optimization of scheduling to assure efficient and effective delivery
- Other duties included: Support employees' developmental needs, including training and coaching as needed in their roles; conduct regular performance evaluations; and build and motivate a strong team to work well together.
IT DIRECTOR
METROMED STAFFING
01.2013 - 01.2015
- Led and set the strategy for the company’s technology infrastructure and critical business systems; including monitoring operational requirements, research, and technology solutions, and deliver cost-effective and efficient systems to achieve organizational goals
- Lead and provide infrastructure solutions and manage and mentor technical support staff comprised of 15 IT Professionals
- Built a strong service focused technical team
- Deliver improvements and system architectures to meet operational demand
- Increased revenue by management of IT solutions to build growth, opening new locations
- Improved security posture by implementing a cybersecurity program, related policies and network security enhancements aligned with NIST-800 standards
- Improved Service Desk performance and time to resolution through ITIL incident management practices.
IT DIRECTOR
OCLARO, INC, OPNEXT, INC
02.2001 - 03.2013
- Led the ground-up development of IT infrastructure; built the IT team, designed, built, and implemented leading edge systems, applications and processes that reduced operating expenses, increased productivity, and customer satisfaction
- Spearhead the design, implementation, and maintenance of the corporate Infrastructure and fortified the company’s cyber security footprint, regulatory compliance (SOX) and audit requirements
- Including the delivery of IaaS solution for core ERP application, bandwidth utilization, interconnectivity, and disaster/recovery methodologies and garnered support through effective communication and reporting to senior leadership
- Enhanced cyber security footprint, regulatory compliance of Sarbanes Oxley (SOX) and audit requirements
- Delivered IaaS solution for core ERP application
- Improved the focus on network security, bandwidth utilization, interconnectivity, and disaster/recovery methodologies and garnered support by strong communications and reporting to senior leadership
- Improved all monitoring for the infrastructure, through the introduction of specialized tools
- Delivered SaaS secure messaging solution
- Leadership for all infrastructure projects and M&A activities
- Introduced duo two-factor authentication methods for company sponsored and BYOD devices
- Implemented IT change control process
- Delivered business continuity model through network fail-over for the enterprise
- Delivered enterprise WAN acceleration for global systems
- Responsible for all aspects of compliance, SOX and IT audits
- Focused on process and documentation, separation of duties
- Introduced and delivered the 'Infrastructure runbook' methodology to the enterprise
- Led and mentored a team of 30 IT Professionals.
Education
Information Technology (BSIT), Cyber Security Specialization - Information Technology & Cyber Security
Colorado Technical University
Colorado Springs, CO06.2006
Bachelor of Science in Management -
College of Staten Island
01.1985
Skills
- IT Leadership
- Team Building
- Time management
- Project Management
- Service Strategy
- Problem-solving
- Technical solutions
- Policy Development
- Cyber Security
- Collaboration
- Process improvement
- Automation
- Budget Control
- Project Coordination
- Business Administration
- Staff Development
- Staff Management
- Contract Management
- Business Planning
- Strategies and Goals
- Strategic Planning
- Crisis Management
- People Management
- Rules and Regulations
- Issues Resolution
- Data Analysis
- Performance Management
- Risk Management
- Inventory Management
Websites
References
Available on request
Languages
Spanish
Full Professional
Italian
Limited Working
Timeline
Director, IT Infrastructure
BPL Plasma, Inc.
02.2017 - 12.2023
Lead IT Project Manager
Penn State Hershey
01.2015 - 05.2016
IT DIRECTOR
METROMED STAFFING
01.2013 - 01.2015
IT DIRECTOR
OCLARO, INC, OPNEXT, INC
02.2001 - 03.2013
Information Technology (BSIT), Cyber Security Specialization - Information Technology & Cyber Security
Colorado Technical University
Bachelor of Science in Management -
College of Staten Island
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