Nungninh Saraphanh

This was a family business. What I do is everything. I deal with business sales, and other business side. Also help in and out of kitchen.

-calling out orders/ serving customers

-making sure all deliveries we get are correct

-busing/ cleaning tables

-ringing customers up

-making sure other employees are doing their jobs

• Resolved customer service issues using company processes and policies and provided updates to customers.
• Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
• Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
• Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.