Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Nunn Vannarath

Rantoul,IL

Summary

Proactive Manager with 18 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Illinois Terminal Supervisor

Champaign Urbana Mass Transit Ditrict
03.2006 - 02.2023
  • Directed and monitored tracking, routing and dispatching transportation vehicles.
  • Fielded customer complaints and comments and rectified issues.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating all employees annually.
  • Monitored employee performance and productivity.
  • Maintained flexibility to work variety of shifts and days of week consistent with facility service demands.
  • Collaborated with Illinois Terminal employees and tenants to create, modify and implement goals, procedures and policies.
  • Coordinated and monitored all departments on a daily basis and repair of company equipment and building structure to provide timely servicing.
  • Directed and initiated investigations to resolve employee and customer complaints.
  • Maintained composure and order when handling customer and employee injuries, incidents and accidents.
  • Developed emergency protocols for Illinois Terminal and safety guidelines.
  • Handled customer complaints and revised process to improve service in Maintenance, Security, and Customer Service Department.
  • Collaborated with 30-member team to create, modify and implement goals, procedures and policies

Locksmith Technician

Lock Smith
05.2004 - 03.2006
  • Used devices to open door locks without keys.
  • Repaired panic hardware and alarm detection connections on doors.
  • Used key cutting machines to duplicate or cut new keys.
  • Installed new door hardware such as locks, plates and closers
  • Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
  • Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
  • Drilled into locked safes to open for legal owners who lost keys or inherited systems.
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and fast-paced environment.

Fabrication Welder

Eagle Wings Industries Inc.
09.2002 - 12.2004
  • Read and followed blueprints and weld diagrams.
  • Used cutting torches to shape and cut metal for fabrication projects.
  • Maintained clean and organized work area to prevent workplace accidents.
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Finished welding and fabrication projects using grinders.
  • Performed preventative maintenance and minor repairs on welding and fabrication equipment to keep in optimum working condition.
  • Made steel form parts using various cutting equipment and welded part together per specifications.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
  • Selected and operated shielded metal arc and gas metal arc welding equipment.

Lost Prevention Manager

K's Merchandise
08.2000 - 07.2002
  • Completed incident reports and activity logs for accurate, current records.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Trained personnel on security best practices, protocols and procedures.
  • Observed video surveillance systems for prompt emergency response.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Liaised with law enforcement and security personnel in issue investigation.
  • Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
  • Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Interviewed suspects, customers and witnesses to obtain helpful information and statements.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Trained all new executives and asset protection personnel.
  • Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
  • Monitored paperwork procedures to prevent error-related losses.
  • Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
  • Monitored store surveillance cameras to detect suspicious behavior.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Created and maintained records of security incidents and investigations.
  • Performed thorough cash audits and deposit investigations.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Reviewed and updated store security policies and procedures.
  • Worked closely with law enforcement in investigating and solving theft and fraud cases.
  • Installed and maintained covert security equipment.

Youth Counselor

YSI Youth Service In Transition
07.1997 - 04.2001
  • Provided crisis intervention and emotional support to youth.
  • Coordinated youth programs and activities to enhance life quality and self-esteem.
  • Helped youth develop and achieve personal goals with close support.
  • Monitored youth behavior and offered guidance and support for positive change.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
  • Assisted youth in developing problem-solving and communication skills to support stress management.
  • Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.
  • Maintained accurate documentation of youth progress in line with reporting requirements.
  • Assisted clients in exploring feelings and understanding behaviors.
  • Supported individuals dealing with mental health and emotional issues.
  • Collaborated with other professionals to coordinate comprehensive care for clients.

Assistant Manager

Wings Theatre
02.1991 - 06.1993
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Monitored security to protect employees, customers and property.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate of Arts - Criminal Justice

Parkland College
Champaign, IL
06.2000

Certification Or Completion of 20-hours B-Training - Safety Prevention

Hurst School of Security
Kankakee, IL
03.1996

High School Diploma -

Rantoul High School
Rantoul, IL
07.1992

Skills

  • Maintaining Clean Work Areas
  • Budget Preparation and Management
  • Policy Enforcement
  • Enterprise Resource Planning Software
  • Safety Regulations Implementation
  • Job Assignments
  • Operational Standards
  • Customer Satisfaction
  • Accounting Software's
  • Daily Operations Management
  • Safety
  • Oversee Department
  • Coordinating Repairs
  • Routine Inspections
  • Service Improvement Analysis
  • Teamwork Skills
  • Managing Assets
  • Improvement Plans
  • Business Workflows
  • Safety Standards
  • Word Processing
  • Delegation
  • Resolve Customer Issues
  • Compliance Requirements
  • DOT Requirements
  • Loss Prevention Strategies
  • Company Policy Compliance

Accomplishments

  • Used Microsoft Excel to develop training over site and incidents tracking spreadsheets.
  • Supervised team of 30 staff members.
  • Documented and resolved work related which led to disciplinary action.

Certification

  • Mental Health First AID USA, National Council For Behavioral Health - July 28th, 2015
  • Basic Tactical Communication & Control Tactic , U of I at Urbana-Champaign Police Training Institute - August 6, 2015
  • OSHA, Occupation Safety and Health Administration - 30-hr General Industry Safety and Health- December 8, 2022
  • Universal Waste Management, C/U MTD/Adam Shanks - June 2018
  • Food Safety Manager, National Registry of Food Safety Professionals - January 22, 2021

Timeline

Illinois Terminal Supervisor

Champaign Urbana Mass Transit Ditrict
03.2006 - 02.2023

Locksmith Technician

Lock Smith
05.2004 - 03.2006

Fabrication Welder

Eagle Wings Industries Inc.
09.2002 - 12.2004

Lost Prevention Manager

K's Merchandise
08.2000 - 07.2002

Youth Counselor

YSI Youth Service In Transition
07.1997 - 04.2001

Assistant Manager

Wings Theatre
02.1991 - 06.1993

Associate of Arts - Criminal Justice

Parkland College

Certification Or Completion of 20-hours B-Training - Safety Prevention

Hurst School of Security

High School Diploma -

Rantoul High School

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Nunn Vannarath