Years of professional Management skills in Retail / Hospitality
Nuno Hilton
Retail Senior Leadership
Orlando FL,FL
Summary
OBJECTIVE: Results-driven individual, proficient in driving performance and efficiency and coaching and training associates on best practices. Focused and customer-oriented with exceptional ability to establish rapport with customers. Advanced Operations Manager offering over 20 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.
Overview
21
21
3
3
Languages
Work History
General Operations Manager / Flagship
The Spice & Tea Exchange
Lake Buena Vista, FL
1 2020 - Current
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 37%.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 7-member management team with related direct reports.
- Built relationships with customers to drive revenue and profit.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
District Manager
Adidas Group
Lake George, NY
01.2015 - 02.2020
- Promoted and moved to lake George NY.
- Overseeing Staff of 19 General Managers and Traveling to train 4 districts on consumer engagement, Confidence, Collaboration and communication.
- Awarded LinkedIn Feedback Certification for " EEC " Communication.
- Partnering with Talent acquisitions to bring on the best diversity team and talents.
- Project elevate"; To come into an underperforming store and bring up all metrics.
- Create strong customer base and bring in creative team to help bring business to its max potential.
- Ending 2019 at 2.7 million Volume with 34% conversion and traffic increase.
- 64% over LY of 2016.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Hired and led 74 managers and supervisors for better operations.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
Multi-Unit Manager
Adidas Group / Reebok / Rockport
Tinton Falls, NJ
07.2013 - 01.2015
- Over seeing staff of 25+, including Team Leads and Assistant MGR's.
- Communicating through aLIVE for regional scores and matrix control.
- Staying in budget and balancing all metrics.
- Using CoRP and Live Tech to coach management teams worldwide on SHINE Program.
- Coaching sales team to raise UPT to exceed company expectations.
- Raising Customer Conversions from 14% to 31%+ on daily basis.
- Inventory control and product placement.
- Opening and closing procedures, Preseason game plans (Raising LY to 10%+) Creating a loyal customer following, Promotional Events, Deposit reconciliation and verification.
- Store safety including OSHA limits.
- Community Events (cross-fit training), Adidas Corp Tent Events and customer service, Keeping staff in line with company standards and retail expectations.
- Pay-roll and payroll control.
- Creating profitable store and competing in Brand Contests.
General Manager
Forever 21 Inc. XXI
Toms River, NJ
03.2007 - 07.2013
- 7 Million Volume store.
- Creating, promoting and overseeing fun, profitable store through customer service, sales generation, proper floor coverage, excellent visual presentation, well-trained and developed staff, shortage control, store safety and community involvement.
- Demonstrated aggressive but positive attitude towards sales results.
- Managed a crew of over 27 sales associates as well as management staff.
- Opening and closing procedures.
- Deposit reconciliation and verification.
- Organize product flow and merchandise set up.
- Receiving of merchandise from warehouse through placement on sales floor.
- Consistently beat shrink goal in monthly audits.
- Pay-roll and weekly hour control.
- Achieve and exceed sales plan goals set forth by home office.
- District inventory Manager Walgreen Co.
Inventory Manager
Walgreens
Toms River, NJ
02.2003 - 03.2007
- Partnering with Management and working to make sure store was fully stock and operated with all Weekly ad specials.
- Stock, Order, Open and Close store, Money handling, POS target, register operations, using SCATA tech, Computer operation, INTEL / order forms, Clean-Up, helping management with Weekly Ad.
- Photo tech, register operations.
- Monthly audits.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Diploma - Business Management / General Studies
East Side High School
Newark, NJ 09.1995 - 06.1999
Bachelor of Arts - General Studies
Ocean County College
Toms River, NJ 08.1999 - 05.2022
Skills
Staff recruiting
Languages
Timeline
District Manager
Adidas Group
01.2015 - 02.2020
Multi-Unit Manager
Adidas Group / Reebok / Rockport
07.2013 - 01.2015
General Manager
Forever 21 Inc. XXI
03.2007 - 07.2013
Inventory Manager
Walgreens
02.2003 - 03.2007
Bachelor of Arts - General Studies
Ocean County College
08.1999 - 05.2022
Diploma - Business Management / General Studies
East Side High School
09.1995 - 06.1999
General Operations Manager / Flagship
The Spice & Tea Exchange
01/2020 - Current
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