Anique Whyte
Fort Myers,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CVS Aetna
01.2023 - Current
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Representative
Costco
02.2022 - 01.2023
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Proactively identified opportunities to improve internal processes or suggest changes that would benefit the overall customer experience.
Receptionist
Gulf Coast Humane Society
04.2021 - 11.2021
- Assisted in the adoption process of cats and dogs by providing potential adopters with information on the animal
- Monitored and maintained the health of the animals in the shelter, ensuring that the animals are well-fed and properly cared for
- Trained and socialized animals to help prepare them for adoption
- Managed and monitored the cleanliness of the animal areas, ensuring that the shelter is kept in a hygienic condition
- Collaborated with other staff and volunteers to ensure the successful operation of the animal shelter
- Answered multiline phone system, transferred calls, and took messages for staff.
Education
Associates - Cybersecurity
Florida SouthWest State College at Fort Myers
02.2024
Diploma - High School
Cypress Lake High School at Fort Myers
05.2023
Skills
- Detail Oriented
- Emotional intelligence
- Interpersonal communication
- Critical Thinking
Timeline
Customer Service Representative
CVS Aetna
01.2023 - Current
Customer Service Representative
Costco
02.2022 - 01.2023
Receptionist
Gulf Coast Humane Society
04.2021 - 11.2021
Associates - Cybersecurity
Florida SouthWest State College at Fort Myers
Diploma - High School
Cypress Lake High School at Fort Myers