Nur Faizah
Flemington,VIC
Summary
Dynamic professional at Metro Trains Melbourne and GET OUT OF HERE BURGER. Experienced with station operations, ensuring seamless daily activities and customer satisfactions, excelling in passenger assistance and conflict resolution. Demonstrated ability to enhance customer experiences through effective communication and problem-solving aptitude. Skilled in bilingual communication and crowd control, consistently fostering positive environments and efficiently managing emergencies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Leading Station Assistant
Metro Trains Melbourne
08.2023 - Current
- Provided clear information, directions, and timetables to passengers.
- Delivered exceptional customer service through prompt resolution of passenger inquiries.
- Assisted passengers with their inquiries, ensuring their comfort and safety throughout their journey.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of train services and creating welcoming, positive experiences.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed at all times.
- Announced train timetables, schedules, peak dwell time managements, and safety management.
- Announced planned and unplanned occupation on the networks for passengers information.
- Handled emergency situations calmly and professionally, providing critical information to the public as needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Handled ticketing transactions accurately to prevent revenue loss and improve customer experience.
Restaurant Manager
GET OUT OF HERE BURGER
03.2021 - 04.2023
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Manage and motivated employee to be productive and engaged in work.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Communication clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goal.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
No Degree - Cert III in Railway Customer Service
Metro Academy
42-50 Bakehouse Rd, Kensington VIC 303109-2023
High School Diploma -
STC Salatiga
Kota Salatiga, Central Java, Indonesia05-2014
Skills
- Active listening
- Effective communication
- Passenger assistance
- Passenger inquiries
- Bilingual communication
- Crowd control
- Conflict resolution
- Written communication
- Problem-solving aptitude
- Decision-making
Certification
Cert III Customer Service in Railway
Languages
English
Professional Working
Indonesian
Native or Bilingual
Timeline
Leading Station Assistant
Metro Trains Melbourne
08.2023 - Current
Restaurant Manager
GET OUT OF HERE BURGER
03.2021 - 04.2023
Cert III Customer Service in Railway
No Degree - Cert III in Railway Customer Service
Metro Academy
High School Diploma -
STC Salatiga
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