

Detail-oriented Customer Service Representative skilled in multitasking and organization within fast-paced environments.. Capable of handling challenging situations calmly while maintaining a positive demeanor.
• Provided mall information and guidance for shoppers and tourists.
• Addressed shoppers' enquiries and handled complaints to ensure a positive shopping experience.
• Provided details and assistance about ongoing events and promotions within the mall.
• Assisted with ongoing carpark redemption programme.
• Followed up on leasing leads for pushcart and vending machines, including ensuring vendor GTO submission and performing site walks and inspections of vendor operations.
• Calculated correct order totals and maintained detailed records for inventory management.