Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Nuraini Yusof

Nuraini Yusof

Virginia Beach,VA

Summary

Detail-oriented Customer Service Representative skilled in multitasking and organization within fast-paced environments.. Capable of handling challenging situations calmly while maintaining a positive demeanor.

Overview

3
3
Languages
1
1
Certification
16
16
years of professional experience

Work History

Customer Service Assistant

Mapletree Investments
Singapore
03.2017 - 10.2024

• Provided mall information and guidance for shoppers and tourists.
• Addressed shoppers' enquiries and handled complaints to ensure a positive shopping experience.
• Provided details and assistance about ongoing events and promotions within the mall.
• Assisted with ongoing carpark redemption programme.
• Followed up on leasing leads for pushcart and vending machines, including ensuring vendor GTO submission and performing site walks and inspections of vendor operations.
• Calculated correct order totals and maintained detailed records for inventory management.

  • Built strong relationships with customers and colleagues by providing friendly and personable service.

Senior Retail Assistant

Times The Bookshop P/L
Singapore
11.2011 - 02.2017
  • Assist with training of new staff
  • Sale of merchandise & accessories
  • Maintain & up-keep store
  • In-charge of multiple category sections - finance & economics, non-fiction, merchandise
  • Perform cashier duties
  • Perform stock take & stock replenishment when required
  • Administrative duties
  • Assist customers as and when needed

Pharmacy Assistant

Guardian Health & Beauty
Singapore
05.2010 - 09.2011
  • Sale of merchandise & accessories
  • Maintain & up-keep of store
  • Perform cashier duties
  • Perform stock replenishment when required
  • Assist to customers
  • Doing tele-pharmacy
  • Dispensing medications as instructed by pharmacist

Retail Assistant

Action Toyz
Singapore
08.2009 - 09.2009
  • Promote sales to customer
  • Assist them finding a gift or toys for their children
  • Attend to customers who need help
  • Demonstrations of r/c cars or helicopters

Pharmacy Assistant - Part Time

Guardian Health & Beauty
Singapore
05.2008 - 06.2008
  • Sale of merchandise & accessories
  • Maintain & up-keep of store
  • Perform cashier duties
  • Perform stock replenishment when required
  • Assist to customers

Education

N Level -

Balestier Hill Secondary School
Singapore
11-2005

PSLE -

Westlake Primary School
Singapore
10-2001

Skills

  • Multitasking
  • Ability to Work At A Fast Pace
  • Customer Oriented
  • Team Work
  • Customer Service
  • Computer Literacy

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 8 staff members.

Certification

  • Supervise Retail Staff Training - November 2015
  • Lead and Manage Work Teams - November 2015

Languages

English
Native or Bilingual
Malay
Native or Bilingual
Indonesian
Native or Bilingual

Timeline

Customer Service Assistant

Mapletree Investments
03.2017 - 10.2024

Senior Retail Assistant

Times The Bookshop P/L
11.2011 - 02.2017

Pharmacy Assistant

Guardian Health & Beauty
05.2010 - 09.2011

Retail Assistant

Action Toyz
08.2009 - 09.2009

Pharmacy Assistant - Part Time

Guardian Health & Beauty
05.2008 - 06.2008

N Level -

Balestier Hill Secondary School

PSLE -

Westlake Primary School