Nurea Grinnell

Hostess

Famous Toastery

01.2023 - Current

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Answered customer questions about hours, seating, and menu information.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Accommodated special seating requests for guests to enhance satisfaction.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Relayed guest comments or suggestions to manager on duty for further action.
Used cash registers and credit card machines to cash out customers.
Answered phone calls to take orders, give information and document reservations.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Seated patrons based on guest preferences and seating availability.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.