Nurelhuda Dawoud
Blaine,MN
Summary
Accomplished Medical Device Specialist at Boston Scientific, adept in quality assurance and expert problem-solving, significantly improved customer satisfaction. Skilled in technical communication and teamwork, excel in fast-paced environments, ensuring compliance with regulatory standards. Demonstrated proficiency in Microsoft Excel enhances documentation management, contributing to project success and efficiency.
Overview
6
6
years of professional experience
Work History
Medical Device Specialist
Boston Scientific
08.2022 - Current
- Followed all Boston Scientific policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Conducted thorough inspections of assembled products to ensure compliance with regulatory standards and client requirements.
- Assisted in training of new employees on proper assembly techniques, fostering supportive work atmosphere.
- Increased production efficiency through consistent collaboration with team members in fast-paced environment.
- Prioritized safety and quality in all aspects of role, consistently maintaining high level of professionalism and commitment to excellence.
Beauty Consultant
Target
04.2021 - 08.2022
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Customer Service
Target
01.2019 - 12.2020
- Provided outstanding customer service on phone and in person.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
Education
Bachelor of Science - Management Information Systems
Metropolitan State University
Saint Paul, MN05.2026
High School Diploma -
Park Center Ib World School
Brooklyn Park, MN06.2022
Skills
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Technical communication
- Proficient in MicroSoft Excel and MicroSoft Word
- Machinery Maintenance
- Teamwork and Collaboration
- Reliability and punctuality
- Customer Service
Languages
Amharic
Native or Bilingual
Oromo
Native or Bilingual
Timeline
Medical Device Specialist
Boston Scientific
08.2022 - Current
Beauty Consultant
Target
04.2021 - 08.2022
Customer Service
Target
01.2019 - 12.2020
Bachelor of Science - Management Information Systems
Metropolitan State University
High School Diploma -
Park Center Ib World School
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