
Results-oriented Solutions Analyst with a strong foundation in IT Risk, Process Analysis, and ServiceNow administration. Skilled at bridging business objectives with technology by designing and optimizing IT solutions that enhance operational efficiency and compliance. Experienced in developing ServiceNow catalog items, streamlining workflows, and automating Infrastructure processes to support organizational transformation initiatives. Proven ability to engage stakeholders, manage solution lifecycles, and ensure adherence to security, data governance, and regulatory standards.