NURHAN EZGI ALBRECHT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Director of Education
Tiny Hearts Academy
10.2022 - 03.2025
- Working directly with the owners, teachers and students
- Responsible for ensuring that all staff is providing the highest quality customer service to children, families, visitors, partners, and others
- Scheduling staff Background checks during the hiring process
- Resolving conflicts, which include corrective action when necessary to ensure a positive experience for all staff and students
- Maintaining positive relationships with regulatory agencies; ensure all legal and financial compliance
- Overseeing all office functions including payroll, accounts payable and receivable, tuition billing and payment, human resources, staff supervision and purchasing
- Securing funding through various sources including Colorado Childcare Assistance Program – CCCAP
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Front Office/Kids Club Supervisor
Velaa Private Island
09.2021 - 09.2023
- Interacting with parents and students on a regular basis
- Obtaining feedback on the quality of our service levels and overall satisfaction
- Guest services and front desk daily duties
- Overseeing company projects and policies
- Supervising and managing employees
- Managing all day-to-day operations
- Understanding all employee positions, so I can perform them in their absence
- Ensuring employee recognition is taking place on all shifts
- Establishing and maintaining open and collaborative relationships with employees
- Handling complaints and collaborating with other departments
- Displaying outstanding hospitality skills
- Facilitating daily briefings and communicating with upper management
- Emphasizing guest satisfaction during all departmental meetings and focusing on continuous improvement
- Serving as a role model to other employees
Club Manager
Rixos The Palm Hotel
02.2019 - 11.2020
- Managing daily services and operations of the recreation club to ensure that they are maintained to the highest standards
- Ensure that all steps are followed accordingly and any variations are reported to the Recreation manager
- Follow all the regulations and supervise activities to provide a safe, fun, and interactive environment for all guests
- Assist the Recreation manager by welcoming guests on arrival and departure
- Speak with guests on a daily basis to ensure the satisfaction of their stay
- Ensure all bills, such as babysitting, are posted daily and correctly
- Follow up on daily revenue for the retail shop
- Managing and minimizing the expenses
Guest Relation Agent
Marti Company
02.2018 - 09.2019
- Highlight your accomplishments, using numbers if possible
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
- Overseeing VIP guests, arrivals and departures
- Maintaining good customer relations and assisting them in small things such as shuttle arrangements
Education
Certificate - Cyber Security
ISC2.GOV
ONLINE EDUCATION02-2025
LARGE CENTER DIRECTOR QUALIFICATION - Management
Colorado Early Childhood
08.2024
TEACHING ENGLISH AS A SECOND LANGUAGE (ESL TEACHER) -
İnternational TEFL Training
12.2018
Associate of Arts - Customer Service Management
Omer Halis Demir University
TURKEY09-2013
Skills
- Educational leadership
- Curriculum development
- Education administration
- Teacher training
- Instructional technology
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Effective communication
- Punctual and dependable
Timeline
Director of Education
Tiny Hearts Academy
10.2022 - 03.2025
Front Office/Kids Club Supervisor
Velaa Private Island
09.2021 - 09.2023
Club Manager
Rixos The Palm Hotel
02.2019 - 11.2020
Guest Relation Agent
Marti Company
02.2018 - 09.2019
TEACHING ENGLISH AS A SECOND LANGUAGE (ESL TEACHER) -
İnternational TEFL Training
Certificate - Cyber Security
ISC2.GOV
LARGE CENTER DIRECTOR QUALIFICATION - Management
Colorado Early Childhood
Associate of Arts - Customer Service Management
Omer Halis Demir University
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