Summary
Overview
Work History
Education
Skills
Behavioral and Communication Skills
Certification
Timeline
Generic
Nurhari Pokhrel

Nurhari Pokhrel

Boulder,CO

Summary

Detail-oriented and resourceful IT professional with over 4 years of experience as an IT Support Specialist Tier2 at Elitetifix.com and Nexus Shields. Proficient in network administration, system configuration, and troubleshooting. Experienced in managing hybrid environments, implementing security measures, and ensuring seamless IT operations. Collaborative and customer-focused.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialist Tier2

Elitetifix.com
03.2022 - Current
  • Deliver daily end-user IT support, including user management, workstation domain joins, and mailbox management
  • Configure and maintain SonicWall routers, including DHCP and site-to-site VPNs
  • Administer Azure VMs and manage Intra ID (Azure AD) for security (MFA, Conditional Access, Intune)
  • Support VoIP systems using Cisco Call Manager and Teams Phone
  • Enhanced user satisfaction by quickly addressing and resolving technical queries.
  • Troubleshoot and resolve PC, Mac, and network issues remotely
  • Perform onsite tasks like PC imaging and workstation setup
  • Monitor and maintain IT systems, ensuring timely response to service requests
  • Provided technical support to resolve user issues and improve system functionality.
  • Assisted in troubleshooting hardware and software problems for optimal performance.

IT Support Specialist Tier1

Nexus Shields
07.2019 - 03.2022
  • Provided IT support for end-users, managing domain joins, mailbox creation, and network troubleshooting
  • Resolved hardware and software issues, including PC imaging and workstation setup
  • Set up user accounts in Active Directory and provided ongoing technical support
  • Coordinated with vendors to ensure optimal hardware and software performance
  • Delivered on-call technical expertise and handled multiple projects with shifting priorities

Education

Bachelor’s in Business Studies - Commerce

Tribhuvan University
Nepal

Skills

    1 Experienced in Active Directory, Group Policy, Printer and File Share

    2 Proficiency in Networks, Router LAN/WAN, and user VPN setup

    3 Knowledge in managing DHCP in Routers and Windows Server

    4 Experience in using Windows Server, Windows 10/11, and Mac OS

    5 Managing mobile devices with cloud applications such as OneDrive, Teams, and Zoom

    6 Experience in Exchange, Microsoft 365, Teams, OneDrive, and File shares

    7 Knowledge of ticketing systems used for issue tracking and resolving

    8 PC imaging, inventory control, employee onboarding and offboarding

    9 Networking Support (Internet, Intranet, VPN, Remote Access etc

    10 Remote Support Tools (Remote Desktop, TeamViewer, Quick Assist)

    11 Capable of handling issues concerning PC (BSOD, Upgrades, Imaging, etc

    12 Endpoint security management (preventing threats like viruses, malware, and ransomware)

    13 Some basic knowledge on virtual server technologies such as Hyper-V, VMware, and Azure

    14 Experience in configuring and managing Routers such as Cisco, Arista, SonicWall

    15 Experienced in Network drive, printers and print server management

    16 Experience on managing Exchange Server, Mailbox Management, and Mailbox Migration

    17 Microsoft 365 (Exchange Online, Teams, Teams Phone, VoIP, OneDrive, SharePoint, Forms) is the area of my expertise

    18 Good interpersonal and communication skills especially in dealing with customers

Behavioral and Communication Skills

  • Strong problem-solving and critical-thinking abilities.
  • Excellent verbal and written communication skills for technical and non-technical audiences.
  • Proven ability to work collaboratively in team environments and independently.
  • Exceptional time management and organizational skills.
  • Customer-focused with a track record of providing outstanding support and building client relationships.

Certification

  • CompTIA Network+
  • Microsoft Azure Fundamentals (AZ-900)
  • Microsoft365 Fundamentals (MS-900)

Timeline

IT Support Specialist Tier2

Elitetifix.com
03.2022 - Current

IT Support Specialist Tier1

Nexus Shields
07.2019 - 03.2022

Bachelor’s in Business Studies - Commerce

Tribhuvan University

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Nurhari Pokhrel