Nuri Jeon

Victorville,CA

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality that helps avoid call escalations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

years of professional experience

Work History

Customer Service Manager

Restaurant Business

12.2019 - Current

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Followed through with client requests to resolve problems.
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Bachelor of Arts - Relational And Organizational Communication

California State University - San Bernardino

San Bernardino, CA

05.2023

Skills

Continuous Improvements
Leading Team Meetings
Technical Proficiency
Positive and Constructive Feedback
Work Prioritization
Handling Escalations
Policy Enforcement
Time Management
Verbal and Written Communication
Scheduling and Coordinating
Managing Operations and Efficiency
Account Authorizations

Issue Resolution
Financial Transactions
Cash Register Operations
Personnel Training and Development
POS Inventory System Operation
New Hire Training
Consumer Behavior
Business Opportunities Support
Upselling Techniques
Leadership
Strategic Networking

Languages

Korean

Native or Bilingual

English