Nuria Navarro Valdivia
Sanford,FL
Summary
Very organized and detail-oriented with the ability to handle multiple tasks simultaneously in a pressured environment with high degree of accuracy. Fluent in English, Spanish and Portuguese with the ability to learn quickly, adapt to new things and teach others.
Overview
7
7
years of professional experience
Work History
Manager
CL Quality Corp
07.2021 - 10.2022
- Managed sales, fabrication and installation teams.
- Trained employees by performing periodic trainings to increase company sales and improve customer satisfaction.
- Developed and implemented new processes to improve productivity and achieve business goals.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground and solutions.
- Recruited, interviewed and hired employees.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Contract Administrator
H2o Life Solutions
11.2020 - 06.2021
- Adhered to legal and contractual requirements for compliant contract processes.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Stored and filed contract documents in orderly, organized systems.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
Business Manager
AutoNation Toyota Fort Myers
01.2017 - 10.2020
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Abode by federal, state, and local regulations when preparing paperwork, finalizing financial transactions, setting interest rates, and working with lending institutions.
- Reviewed documentation and identified financial discrepancies where applicable.
- Completed all legal forms and executed sales contracts.
- Prepared all deal packages accurately for accounting to process and finalize.
- Supported the sales managers during each vehicle purchase and leveraged opportunities to offer extended warranties and other insurance programs.
- Established and reached monthly finance and insurance goals for service contracts, customer service, and other key benchmarks
- Trained and assisted sales associates to increase their closing ratio.
- Created and maintained different excel spread sheets to track performance and other important analytics.
Sales Associate
Galeana Chrysler Jeep Dodge Fiat Alpha Romeo
09.2015 - 01.2017
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Real Estate License -
Larson Schools
Naples, FL2018
Mortgage Loan Originator -
Gold Coast Schools
Miami, FL2017
Architecture
LPGC
Gran Canaria, Spain06.2012
Skills
- Leadership
- Issue Resolution
- Performance Evaluations
- Customer Relationship Management
- Strategic Vision
- Sales and Marketing
- Negotiation
- Mathematical Calculation and Reasoning
- Risk Assessment and Management
- Analytical Skills
- Workforce Management System Software
- CRM Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Manager
CL Quality Corp
07.2021 - 10.2022
Contract Administrator
H2o Life Solutions
11.2020 - 06.2021
Business Manager
AutoNation Toyota Fort Myers
01.2017 - 10.2020
Sales Associate
Galeana Chrysler Jeep Dodge Fiat Alpha Romeo
09.2015 - 01.2017
Real Estate License -
Larson Schools
Mortgage Loan Originator -
Gold Coast Schools
Architecture
LPGC
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