Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Nuria Nunez

Los Angeles,CA

Summary

Highly motivated and goal-oriented individual consistently striving to surpass expectations and achieve outstanding results. Demonstrated leadership skills in effectively guiding and collaborating with teams, fostering a collaborative and productive work environment. Adaptable to different work environments, excelling in both office settings and remote work. Possess a strong aptitude for learning and enjoy sharing knowledge with others, facilitating the growth and development of those around me.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager/Pre-Licensing Learning Facilitator

A-Max Insurance Services
09.2021 - Current
  • Process applications, payments, corrections, endorsements and cancellations
  • Supervise office and agent production, offer guidance to agents on areas requiring improvement
  • Trained and mentored sales team members on product knowledge, objection handling techniques, and closing strategies
  • Led weekly/monthly sales meetings to communicate targets/goals, share best practices, and motivate the team towards success.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.

Insurance Agent

Fred Loya Insurance
10.2018 - 08.2021
  • Provide support to the manager in supervising the on-site training of new agents
  • Provide detailed explanations of policy specifics to assist customers in making educated decisions about their purchases
  • Reach out to potential clients through cold calling to assess their current insurance coverage and identify any gaps or future requirements.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Cashier/Customer Service

ACE Cash Express
12.2017 - 10.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Increased sales of promotional items by informing customers about current offers.

Shift Lead

85C Bakery Café
02.2017 - 10.2017
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.

Billing Assistant

Rx Plus DME
12.2015 - 01.2017
  • Expedited payment collection process through timely follow-ups on outstanding invoices with carriers.
  • Prepared detailed reports on account status, payment histories, and aging analysis for management review, enabling informed decisionmaking.
  • Monitored outstanding invoices and performed collections duties.
  • Contacted customers and third party payers to pursue payments.

Education

High School Diploma -

Theodore Roosevelt High School
Los Angeles, CA
06.2014

Skills

  • Customer Service
  • Microsoft Office
  • Upselling
  • Cold Calling
  • Shift Management
  • Quote and sales
  • Negotiation
  • New Agent Training
  • Data entry
  • Office management
  • Time management
  • Telephone skills

Certification

Limited Line Auto, 11/01/18, 11/01/26

Languages

Spanish
Native or Bilingual

Timeline

Office Manager/Pre-Licensing Learning Facilitator

A-Max Insurance Services
09.2021 - Current

Insurance Agent

Fred Loya Insurance
10.2018 - 08.2021

Cashier/Customer Service

ACE Cash Express
12.2017 - 10.2018

Shift Lead

85C Bakery Café
02.2017 - 10.2017

Billing Assistant

Rx Plus DME
12.2015 - 01.2017

High School Diploma -

Theodore Roosevelt High School

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Nuria Nunez