Nurilda Alers
Orlando,FL
Summary
Bilingual leadership professional with a comprehensive track record in enhancing operational efficiency and customer satisfaction within government, hospitality, and healthcare sectors. Adept at spearheading program management initiatives and integrating cutting-edge technologies to drive organizational improvements. Skilled in strategic oversight, complex project orchestration, and cultivating robust stakeholder partnerships. Dedicated to promoting a culture of continuous improvement and executing transformative changes through collaborative leadership.
Overview
29
29
years of professional experience
2
2
Languages Spoken (English & Spanish)
1
1
Certificate
Work History
Program Manager, Learning & Talent Development
FreedomCare
03.2022 - 07.2024
- Analyzed training needs and redesigned curriculum, significantly enhancing productivity by accelerating new hire readiness—from achieving 100 Care cases at week 16 to reaching this milestone by week 4.
- Collaborated with cross-functional teams to integrate essential skills and knowledge into the new hire program, resulting in a 20% increase in new hires surpassing performance benchmarks.
- Conceptualized and launched the High Potential Program, utilizing the KornFerry competency framework to establish a robust development platform for participants.
- Conducted in-depth research and engaged with business leaders to gain support, ensuring the program's strategic alignment with organizational objectives and leadership expectations.
- Designed and led a targeted pilot for the initiative, gathering actionable feedback to refine the approach, which achieved a 100 Net Promoter Score from participants.
Learning and Organizational Development Manager
City of Gainesville
11.2020 - 02.2022
- Designed the infrastructure for the Workday ERP system revitalization, focusing on HR functions and city-wide training, culminating in a successful launch.
- Pioneered a training documentation and e-learning conversion process, enhancing training retention and supporting flexible learning options, which significantly boosted user adoption rates.
- Developed and executed a Learning Management System (LMS) integration strategy for e-course hosting, enabling comprehensive tracking of completion, assessment outcomes, and competency demonstration, aligning with full compliance with training mandates.
- Spearheaded the creation and implementation of a comprehensive Succession Planning program, utilizing data-driven forecasting and a customized 9-box methodology. This led to a 6-month developmental program, enhancing readiness for anticipated leadership vacancies within a 5-year horizon.
- Effectively identified and nurtured key high-potential employees through the program, achieving a 20% increase in the number of employees prepared for leadership promotion.
- Designed and delivered an extensive talent development program, incorporating over 30,000 resources from LinkedIn Learning and 36 in-person workshops, resulting in a 40% increase in employees completing at least one professional development course annually.
Training Specialist
Wharton-Smith Construction
08.2020 - 11.2020
- Innovatively designed and developed an interactive Safety e-learning training program featuring 6 modules in English and Spanish. This program marked a significant shift in training delivery, resulting in a 90% increase in employee completion rates for safety training.
- Crafted and facilitated a variety of training courses, effectively aligning these new learning solutions with the organization's strategic goals, mission, and vision.
Manager, Learning and Development
Loews Hotels at Universal Orlando
09.2019 - 03.2020
- Led a targeted TIPS (Training for Intervention Procedures) certification recovery program at Loews Hotels, organizing weekly training sessions and strategic communications over two months to address a 40% non-compliance issue. This initiative successfully elevated compliance rates to 100% post-initiative through rigorous follow-up protocols, including coordination with supervisors and conditional work scheduling.
- Innovated the onboarding experience at Loews Hotels by designing clear visuals and graphics. These materials effectively defined the collaborative roles of supervisors, directors, trainers, and hotel managers, fostering a cohesive and supportive entry process for new hires.
- Enhanced employee retention rates by 20% through improved onboarding strategies, significantly reducing hiring costs and increasing employee satisfaction, reflected in a high Net Promoter Score of 9.5 for the workplace.
- Oversaw training planning and implementation for Food & Beverage services at the Universal Endless Summer Dockside Resort pre-opening in 2020. Despite pandemic-related delays, the launch was triumphant, reflected by a 95% customer satisfaction rating.
Organizational Development & Training Advisor
Orange County Government
10.2016 - 09.2019
- Pioneered the integration of Design Thinking methodologies into the Visionaries cohorts' curriculum at Orange County Government. This strategic initiative elevated the quality and viability of improvement projects, achieving a 100% implementation rate by County Administrators, a significant leap from the previous rate of 25%.
- Revolutionized the employee engagement survey process by transforming raw data into user-friendly, visual reports and actionable insights. This enabled leaders to devise and implement effective departmental engagement strategies, leading to measurable improvements in workplace dynamics.
- Facilitated the translation of survey data into concrete action plans, resulting in visible workplace enhancements. These efforts notably increased employee participation in surveys and boosted overall job satisfaction.
- Initiated and led an Innovation Lab for the Office of Procurement, applying Design Thinking to streamline processes and improve user experience. This led to a 20% increase in operational efficiency within the first year of implementation.
- Achieved a 15% improvement in satisfaction rates, particularly among underrepresented businesses involved in procurement projects. This underscored a commitment to inclusivity and user-centric service improvements.
- Presented the Innovation Lab's success and best practices at state and national procurement conferences, establishing Orange County as a vanguard in procurement innovation and sharing valuable insights with the wider professional community.
Learning Specialist
Florida Virtual School
10.2012 - 10.2016
- Led the planning and execution of a 6-week program at Florida Virtual School, focused on adapting face-to-face best practices for virtual environments. This initiative significantly boosted revenue and doubled customer satisfaction, showcasing the program's effectiveness in enhancing virtual engagement and service quality.
- Conducted a comprehensive needs analysis, successfully transitioning traditional face-to-face best practices to the virtual space. This effort culminated in the development of a highly acclaimed training program, recognized for its innovative approach and practical application.
- Developed and implemented technology upskilling programs for staff, focusing on applications like Skype for Business and Blackboard Collaborate. These programs markedly enhanced staff proficiency and operational efficiency, contributing to a more seamless and effective virtual learning environment.
Early Career Highlights in Education
Various Public and Private Education Systems
08.1995 - 05.2012
- Associate Superintendent of Education: Led the modernization of the New Teacher Orientation program, integrating advanced technologies and aligning with training objectives across various disciplines. Promoted innovative instructional methodologies and supervised the leadership of 36 schools across Florida. Successfully managed the project to launch 12 Satellite Virtual Learning Labs in the Virtual Education Delivery Network, expanding educational reach across Florida, Tennessee, and Georgia.
- Director of Distance Learning: Spearheaded the development and implementation of a Virtual School Program across a state-wide network of 17 schools. Facilitated the transition of teachers from traditional to virtual classrooms, emphasizing a stimulating educational environment for both students and educators. Managed key administrative functions including schedule coordination, orientation, and registration processes.
- Adhoc Professor of Student Success: Contributed expertise in student success strategies, leveraging academic and professional experiences to enrich educational programs.
Education
Master of Science - Curriculum, Design, And Assessment
Walden University
Bachelor of Science - Special Education
University of Puerto Rico
Skills
- Bilingual Communication (English/Spanish)
- Competency-based Leadership Development
- Learning Design (Face-to-Face, E-learning, Blended)
- Innovation and Creative Problem-Solving
- Onboarding Programs
- Leadership Development
- Technology Integration
- Data Analysis and Metrics
- Team Leadership Development
Quote
Do the best you can until you know better. Then when you know better, do better.
Maya Angelou
Timeline
Program Manager, Learning & Talent Development
FreedomCare
03.2022 - 07.2024
Learning and Organizational Development Manager
City of Gainesville
11.2020 - 02.2022
Training Specialist
Wharton-Smith Construction
08.2020 - 11.2020
Manager, Learning and Development
Loews Hotels at Universal Orlando
09.2019 - 03.2020
Organizational Development & Training Advisor
Orange County Government
10.2016 - 09.2019
Learning Specialist
Florida Virtual School
10.2012 - 10.2016
Early Career Highlights in Education
Various Public and Private Education Systems
08.1995 - 05.2012
Master of Science - Curriculum, Design, And Assessment
Walden University
Bachelor of Science - Special Education
University of Puerto Rico
- Everything DiSC Certified Facilitator, 2023
- KornFerry Certified Facilitator, 2021
- Certified Design Thinking Facilitator, 2018
- Google Certified Project Manager (in Progress)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Everything DiSC Certified Facilitator, 2023
- KornFerry Certified Facilitator, 2021
- Certified Design Thinking Facilitator, 2018
- Google Certified Project Manager (in Progress)
Affiliations
- Association for Training and Development
- Council of Hotel and Restaurant Trainers
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