Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nur Khan

Summary

With a proven track record at Kentucky Cabinet for Health and Family Services, I excel in gap analysis and strategic thinking, driving business solutions and process improvements. My expertise in data visualization and team collaboration has consistently enhanced operational efficiency and revenue development, showcasing a confident approach to achieving and exceeding objectives.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Business Analyst

Kentucky Cabinet for Health and Family Services
05.2023 - Current
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Identified gaps between current state and desired future state operations.
  • Assisted in developing training materials for internal staff on new products or services.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Business Analyst

BCBSIL
Chicago, IL
02.2022 - 04.2023
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Identified gaps between current state and desired future state operations.
  • Assisted in developing training materials for internal staff on new products or services.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Business Analyst

Aqua Healthcare
Sterling, VA
01.2021 - 01.2022
  • Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
  • Identified gaps between current state and desired future state operations.
  • Assisted in developing training materials for internal staff on new products or services.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Sales Manager

Marriott
Rockville, MD
10.2018 - 06.2021
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Created and presented monthly reports to management on sales performance.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Conducted market research and reported on competitors.

Consultant

World Bank Group
Washington, DC
06.2017 - 12.2017
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Consultant

Inter-American Development Bank, IADB
Washington, DC
10.2015 - 12.2016
  • Analyzed key performance indicators to identify effective strategies.
  • Implemented strategies to take advantage of new opportunities.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.

Senior Account Manager

Qatar Airways
Washington, DC
09.2010 - 09.2015
  • Reviewed advertising copy, design comps, and final art to approve work.
  • Conducted regular meetings with clients to review performance metrics, progress, and future goals.
  • Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
  • Participated in weekly team meetings with other senior account managers to discuss best practices.

Account Manager

All Nippon Airways
Washington, DC
12.1994 - 08.2010
  • Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
  • Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
  • Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Some College (No Degree) - Business Administration

Montgomery College
Rockville, MD

Skills

  • Gap analysis
  • Business solutions development
  • Business process improvement
  • Cost-benefit analysis
  • Predictive modeling
  • Problem-solving
  • Clear communication
  • Change impact analysis
  • Competitive analysis
  • CRM systems
  • Project management
  • Analytical thinking
  • Change management
  • KPI tracking
  • Agile methodologies
  • Decision-making
  • Project presentation
  • Operational reporting
  • Strategic thinking
  • SQL proficiency
  • Reporting and documentation
  • Data analysis
  • Business case validation
  • Process optimization
  • Information modeling
  • Data visualization
  • Revenue development
  • Workflow optimization
  • Functional specifications
  • Team collaboration
  • User acceptance testing
  • Pivot tables
  • Data mapping
  • Business planning
  • Operations analysis
  • Negotiation
  • Business process modeling

Certification

  • Microsoft Power BI Business Intelligence
  • Stanford Online edX on Database: Rational Database and SQL
  • Harvard Online edX on Entrepreneurship in Emerging Economies
  • Inter-American Development's Ethical Leadership
  • Five Star leadership and understanding Revenue Management

Timeline

Business Analyst

Kentucky Cabinet for Health and Family Services
05.2023 - Current

Business Analyst

BCBSIL
02.2022 - 04.2023

Business Analyst

Aqua Healthcare
01.2021 - 01.2022

Sales Manager

Marriott
10.2018 - 06.2021

Consultant

World Bank Group
06.2017 - 12.2017

Consultant

Inter-American Development Bank, IADB
10.2015 - 12.2016

Senior Account Manager

Qatar Airways
09.2010 - 09.2015

Account Manager

All Nippon Airways
12.1994 - 08.2010

Some College (No Degree) - Business Administration

Montgomery College
Nur Khan