Nur Khan
Summary
With a proven track record at Kentucky Cabinet for Health and Family Services, I excel in gap analysis and strategic thinking, driving business solutions and process improvements. My expertise in data visualization and team collaboration has consistently enhanced operational efficiency and revenue development, showcasing a confident approach to achieving and exceeding objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Business Analyst
Kentucky Cabinet for Health and Family Services
05.2023 - Current
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Identified gaps between current state and desired future state operations.
- Assisted in developing training materials for internal staff on new products or services.
- Synthesized current business intelligence or trend data to support recommendations for action.
Business Analyst
BCBSIL
Chicago, IL
02.2022 - 04.2023
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Identified gaps between current state and desired future state operations.
- Assisted in developing training materials for internal staff on new products or services.
- Synthesized current business intelligence or trend data to support recommendations for action.
Business Analyst
Aqua Healthcare
Sterling, VA
01.2021 - 01.2022
- Aligned business strategies and objectives with the capabilities and constraints of business IT systems.
- Identified gaps between current state and desired future state operations.
- Assisted in developing training materials for internal staff on new products or services.
- Synthesized current business intelligence or trend data to support recommendations for action.
Sales Manager
Marriott
Rockville, MD
10.2018 - 06.2021
- Enhanced sales volume through skilled support to both new and inactive customers.
- Created and presented monthly reports to management on sales performance.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted market research and reported on competitors.
Consultant
World Bank Group
Washington, DC
06.2017 - 12.2017
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Consultant
Inter-American Development Bank, IADB
Washington, DC
10.2015 - 12.2016
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
- Set specific goals for projects to measure progress and evaluate end results.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Senior Account Manager
Qatar Airways
Washington, DC
09.2010 - 09.2015
- Reviewed advertising copy, design comps, and final art to approve work.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Participated in weekly team meetings with other senior account managers to discuss best practices.
Account Manager
All Nippon Airways
Washington, DC
12.1994 - 08.2010
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Some College (No Degree) - Business Administration
Montgomery College
Rockville, MDSkills
- Gap analysis
- Business solutions development
- Business process improvement
- Cost-benefit analysis
- Predictive modeling
- Problem-solving
- Clear communication
- Change impact analysis
- Competitive analysis
- CRM systems
- Project management
- Analytical thinking
- Change management
- KPI tracking
- Agile methodologies
- Decision-making
- Project presentation
- Operational reporting
- Strategic thinking
- SQL proficiency
- Reporting and documentation
- Data analysis
- Business case validation
- Process optimization
- Information modeling
- Data visualization
- Revenue development
- Workflow optimization
- Functional specifications
- Team collaboration
- User acceptance testing
- Pivot tables
- Data mapping
- Business planning
- Operations analysis
- Negotiation
- Business process modeling
Certification
- Microsoft Power BI Business Intelligence
- Stanford Online edX on Database: Rational Database and SQL
- Harvard Online edX on Entrepreneurship in Emerging Economies
- Inter-American Development's Ethical Leadership
- Five Star leadership and understanding Revenue Management
Timeline
Business Analyst
Kentucky Cabinet for Health and Family Services
05.2023 - Current
Business Analyst
BCBSIL
02.2022 - 04.2023
Business Analyst
Aqua Healthcare
01.2021 - 01.2022
Sales Manager
Marriott
10.2018 - 06.2021
Consultant
World Bank Group
06.2017 - 12.2017
Consultant
Inter-American Development Bank, IADB
10.2015 - 12.2016
Senior Account Manager
Qatar Airways
09.2010 - 09.2015
Account Manager
All Nippon Airways
12.1994 - 08.2010
Some College (No Degree) - Business Administration
Montgomery College
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