NUR MUNA BINTI SALAHUDDIN

• Demonstrates commitment to work by reliably meeting deadlines and achieving goals. Show flexibility in the workplace and remains comfortable with change and transition. Remains calm and composed during stressful and/or high activity periods, or while receiving criticism. Considers alternate viewpoints and new ideas.
• Seeks opportunities to aid fellow employees. Focuses on group cooperation and facilitation. Explores opportunities to improve performance by working with others who possess complementary skills and knowledge.
• Led training and guiding sessions for new trace agents, sharing expertise and promoting a high standard of administrative support across the organization.

• Handling clearance and paperwork issue for outbound shipment.
• Works with clearance team from various countries.
• Follow up with customer timely via call and email.
• Investigate and provide solution for customer.
• Handling inbound calls for all inquires (general inquires/ pick up/ ratings / trace and trace /billing) to support customer service team.
• Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on handling case.

• Respond to calls on a daily basis, incoming and / or call-backs. (General inquires/ pick up/ ratings / trace and trace /billing.
• Track packages/shipments.
• Provide follow-up to ensure customer satisfaction.
• Investigate and respond to customer billing inquiries.
• Handling flight space booking for freight shipment, works with ramp team in airport.
• Open an account for new customers.
• Doing focal rolls – monitoring agents’ shipments/issue that need to be resolve.

Classroom, Science, Art and Craft Teacher - Primary 1 & 2.

• Upheld classroom routines to support student environments and maintain consistent schedules.
• Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
• Maintained day-to-day classroom management and discipline to promote learning initiatives.