NUROOKIA JOHNSON
Staten Island,NY
Summary
Efficient Income tax specialist familiar with local, state, and federal tax law. Expertise includes developing individualized client strategies for budgeting and reviewing financial statements. Proficient in Microsoft word, Excel, PowerPoint, and Outlook. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Central Family Life Center
04.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Volunteer Outreach Coordinator
First Central Baptist Church
01.2018 - Current
- Developed and implemented strategic plans to reach out to community organizations for financial support and participation
- Developed outreach programs based on church’s needs and goals
- Successfully promoted events and programs leading to higher levels of community involvement
- Managed online media outreach, resulting in increased awareness and greater gains.
Seasonal Income Tax Preparer
Tax Dynasty
01.2011 - Current
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
- Prepared Personal and Small Business Income Taxes
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Delivered comprehensive tax documentation required for accurate individual and corporate returns
- Completed and filed returns with tax departments at local, state and federal levels
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
Education
Bachelor of Arts - Business Administration And Management
Metropolitan College of New York
New York, NY09.2020
Associate of Arts - Business Management
Metropolitan College of New York
New York, NY04.2018
Skills
- Office Administration
- Customer Service
- Microsoft Office Suite
- File Organization
- Customer and client relations
- Relationship building
- Tax computing
- Tax return preparation
- Tax audit procedures
- Verbal/written communication
Accomplishments
- Reduced errors 90% by establishing quality assurance standards.
- Worked with clients to prepare individual tax, gift tax and estate tax returns.
- Achieved high customer satisfaction by obtaining positive results following individual income tax audits.
- Maintained 97% client retention rate year-over-year.
- Grew business through word-of-mouth referrals and focusing on quality tax preparation.
- Improved team efficiency by implementing key process adjustments.
Timeline
Administrative Assistant
Central Family Life Center
04.2023 - Current
Volunteer Outreach Coordinator
First Central Baptist Church
01.2018 - Current
Seasonal Income Tax Preparer
Tax Dynasty
01.2011 - Current
Bachelor of Arts - Business Administration And Management
Metropolitan College of New York
Associate of Arts - Business Management
Metropolitan College of New York
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