Nurul Rozaidi

· Led day to day Site Reliability Engineer Production complex issue troubleshooting and resolution for Dell Salesforce sales federal instance and ensured the efficiency of the issue resolution.

· Administered and maintained the Dell Salesforce sales platform, and its third-party integrations, ensuring system performance, reliability, and availability above 98% always.

· Configured Salesforce functions including custom objects, custom settings, profiles, roles, permission sets, Lightning Flow, validation rules, workflows, process builder, managed packages, reports & dashboards.

· Created and managed user licensing, accounts, profiles, and permissions to ensure data security and accessibility.

· Developed and optimized reports and dashboards to provide insights into business performance and help drive strategic decision-making.

· Performed code or configuration fixes on the Production issue (field and layout customization, security configuration).

· Stayed current on Salesforce new features to improve user efficiency and functionality and assisted product team with the implementation of Salesforce updates, enhancements, and new features.

· Provided training and support to users, helping them to maximize their use of the Salesforce system.

· Led proactive system maintenance and communication of any platform changes to end users and stakeholders for federal instance.

· Performed routine data management (data migration, cleansing, and deduplication) to improve Salesforce data quality, implemented rules and automation as needed.

· Enhanced software functionality by identifying and resolving complex technical issues.

· Mentored junior engineers, fostering professional growth and enhancing team productivity.

• Performed L3 software development activities for Dell Commerce Platform utilizing C#, ASP.NET (both Web Forms and MVC), T-SQL, XML/SOAP, and REST web services.
• Worked with production issues on high availability applications deployed in cloud-based environment (AWS, Azure).
• Performed recovery efforts with platform reliability engineering global team when critical issues occur, communicating updated to management.
• Worked closely with L2 application support teams in performing root cause analysis and provided training/knowledge transfer to them as required adhering to production changes.
• Worked closely with L1 application support teams in setting up real-time monitors and alerts for applications within the scope of support.
• Adhered to Dell's IT standards, policies, and procedures around software development, change, and release management.
• Performed routine systems maintenance and code level changes to applications, including planning, scheduling, and deployment of changes.
• Participated in weekend/holiday on-call rotation to cover critical applications.
• Integrated recent technologies into existing systems, increasing capabilities and improving overall performance.

· Participated in the design, development, and implementation of enhancements of ServiceNow instances.

· Documented system and application architectures and maintained the ServiceNow platform for Optus support system.

· Designed, developed, re-factored, optimized, and enhanced ServiceNow application software utilizing Java Scripting, HTML, CSS, XML, Apache Jelly and other protocols to deliver solutions that automate and audit business processes.

· Collaboratively worked with Scrum/Agile team to develop and implement designed solutions to meet business requirements and tested, analyzed, collaborated and assisted with translating those business requirements into technical requirements to ensure a smooth implementation of new enhancements, applications, modules or integrations of new services with other platforms.

· Proactively and continuously evaluated and addressed issues related to performance, stability, scalability, and extensibility of the systems.

· Wrote and maintained the application software codes that conform to best practices for collaborative design and implementation.

· Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.

· Designed, developed, deployed, and maintained the subject sites through the emerging technologies of Blackboard learning management system with HTML5, JavaScript, and JQuery.

· Worked closely with Learning Designers, Project Managers, Graphic Designers, and other Education Technologists to deliver quality, engaging, robust, intuitive, and easily navigable online learning content based on the stakeholders' requirements for courses or specific subjects.

· Evaluated and maintained the quality assurance of the subject spaces and contents to ensure compatibility with different platforms and accessibility.

· Performed research on emerging technologies and techniques to ensure quality subject contents were delivered by team collaboratively with accessible standards and processes of learning management system.

· Worked collaboratively with other Education Technologists and Graphic Designers to capture functional and technical specifications for subject development tasks.

· Performed the transition of full HTML5 to hybrid design of multiple subjects to achieve efficiency and optimization of the involvement of academic staff and learning designers in technical subject development processes.

· Some of my projects are included in https://github.com/nurul98?tab=repositories such as clinic management system, staffs’ management system, Starbucks online system, and online ticket booking system.

· Clinic Management System: This system was developed for a private clinic for the patients to book appointments with the doctor and for the clinic’s staff to manage their duty shifts and schedules.

· Starbucks Online System: This system was developed specifically for Starbucks Malaysia where the customers are able to order beverages and food items through online with chosen quantity, delivery date, and delivery time. It consists of multiple functionalities such as 'Hot item' where the item that sold the most is displayed on the main page.

· Staff Management System: This system was developed for a private company to manage and organize the staff’s information including the shifts and leave schedules.