Summary
Overview
Work History
Education
Timeline
Languages
Generic
Nury Albino

Nury Albino

Riverview,FL

Summary

Client-focused professional with extensive experience in banking and retail management. Proven track record in resolving escalations and fostering strong client relationships while independently managing operations. Expertise in service, sales, and communication, with a commitment to enhancing client satisfaction and loyalty.

Overview

19
19
years of professional experience

Work History

Brand Ambassador

Parfum de Marly
Tampa, FL
05.2024 - Current
  • Represent Parfums de Marly, a luxury fragrance brand, as the coordinator between the line and Nordstrom, serving as the direct point of contact for all client and company matters in the Tampa Bay area.
  • Engage with clients by greeting them, identifying their fragrance preferences, and providing personalized product recommendations.
  • Handle escalated client concerns and resolve issues promptly, ensuring a high level of customer satisfaction and retention.
  • Independently manage all brand operations in-store, including monthly sales planning, visual merchandising, and tester inventory.
  • Oversee the shipment and setup of brand visuals and product displays received directly at home; ensure all merchandising remains on-brand and updated.
  • Train Nordstrom associates on product knowledge and selling strategies to maximize conversions and brand impact.
  • Coordinate with regional corporate and marketing teams for event support, promotions, and onboarding of new hires.
  • Manage personal payroll, scheduling, and performance reporting through company systems, with no in-town supervision, demonstrating high reliability and initiative.

MCC Relationship Specialist

Grow Financial FCU
Tampa, FL
06.2019 - 04.2024
  • Provide personalized service to members, resolving inquiries and complaints promptly.
  • Accurately process account changes, loan payments, and service requests.
  • Train and mentor new team members to support performance and customer service standards.
  • Handle escalations, research products/services, and promote member loyalty.
  • Support day-to-day operations, contributing to member retention and satisfaction.
  • Conducted research into new products or services for potential customers.

General Store Manager

Footlocker Inc.
Tampa, FL
10.2006 - 09.2011
  • Led daily store operations, including staff management, budgeting, and inventory control.
  • Hired, trained, and evaluated a team of 18+ employees; processed payroll, and implemented performance plans.
  • Maintained store compliance with legal and corporate standards.
  • Developed customer service strategies that significantly improved customer satisfaction.
  • Supervised receiving, stocking, merchandising, display maintenance and other related tasks.
  • Resolved customer complaints promptly and professionally.

Education

Associate of Science - Health Sciences

Seminole State College of Florida
true
03-2026

Timeline

Brand Ambassador

Parfum de Marly
05.2024 - Current

MCC Relationship Specialist

Grow Financial FCU
06.2019 - 04.2024

General Store Manager

Footlocker Inc.
10.2006 - 09.2011

Associate of Science - Health Sciences

Seminole State College of Florida

Languages

  • English, Fluent
  • Spanish, Fluent

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