Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Nury Gordon

McDonough,United States

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

17
17
years of professional experience

Work History

Travel Consultant

American Express
07.2022 - 08.2024
  • Consulted with Platinum card members through multiple communication mediums to determine destination, mode of transportation, and travel dates
  • Booked and issued domestic and international airline itineraries, hotel, and car reservations through the Sabre GDS system accurately and efficiently.
  • Researched and resolved travelers’ issues independently and/or with suppliers
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Organized trips for individual, family and business travelers.
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Built strong relationships with clients through exceptional communication and personalized service.

Data Entry Clerk III

ICONMA/Contractor at Bank of America
06.2021 - 06.2022
  • Entered numerical and alphanumeric data into databases with speed and accuracy using a 10-keypad
  • Verified data files before entry to maintain high data accuracy
  • Corrected data entry errors to prevent later issues such as duplication of data degradation
  • Entered data into RIDS system according to formatting standards
  • Outlined appropriate processes and procedures to fulfill and complete inquiries
  • Organized, sorted, and checked input data against original documents
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.

HR Clerk

Excelsior Staffing Services
04.2021 - 06.2021
  • Maintained the work structure by updating job requirements and job descriptions for positions
  • Compiled employee reports
  • Processed, verified, and maintained personnel documentation
  • Stored, copied, and scanned company policies and procedures
  • Contacted new hires to schedule orientation
  • Conserved time and improved workflows by handling special projects and emergency solutions

Office Assistant

Atlanta Gas Light Company
02.2018 - 11.2020
  • Created detailed expense reports and requests for capital expenditures
  • Oversaw automated tracking and documentation of data, client correspondence, and office operations
  • Informed and supported business leaders through consistent communication and administrative support duties
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Responded to facility needs, including routine maintenance and repairs
  • Streamlined processing procedures for various financial and employee documents to improve traceability
  • Processed invoices and expenses using PeopleSoft Financials to facilitate on-time payments
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.

Office Assistant

Atlanta Gas Light Company
11.2014 - 02.2018
  • Managed gas line damage billing for five different territories
  • Delivered clerical support by handling a range of routine and special requirements
  • Interacted with customers by phone, and email to provide information
  • Performed Data Entry and maintained files
  • Prepared and processed Gas lines damaged bills into PeopleSoft Financials
  • Processed Gas meter discrepancy orders in CTS and MHS systems
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Dispatcher/Customer Service Rep

Atlanta Gas Light Company
06.2010 - 11.2014
  • Closely monitored dispatch board to triage and prioritize over 70 daily Gas emergency calls
  • Evaluated and adjusted routes based on daily needs, available workers, traffic hazards, and weather conditions
  • Assigned, dispatched, and tracked emergency orders to ensure compliance with standards
  • Provided support and directly interfaced with field force, customers, and internal departments
  • Maintained a safe work environment and confirmed current compliance with OSHA and other governmental regulations
  • Balanced schedule and customer demand against team capabilities and available resources to meet performance objectives
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Bilingual Customer Service Representative

Atlanta Gas Light Company
03.2008 - 06.2010
  • Answered high volume of calls per day in a busy, fast-paced office for English and Spanish-speaking customers,
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Prepared field orders (e.g., gas service turn-ons, turn-offs, leaks no gas, transfers, meter sets, and removals); updated and maintained customer account information.
  • Answered complex billing inquiries, investigated high bills, analyzed customers’ credit status, and made payment arrangements of past due bills, final bills, and returned checks
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction
  • Met customer call guidelines for service levels, handling time, and productivity,
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.

Customer Service Agent

TSi/nVision Global
09.2007 - 03.2008
  • Entered customer information into a customized computer system to document and organize client records
  • Demonstrated high attention to detail, organization, and managing multiple tasks and projects simultaneously
  • Contacted customers to return routine and general calls promptly
  • Maintained Logistics accounts for freight payments
  • Company approved or denied payments for shipments of freight and goods for various companies
  • Utilizing Microsoft Excel, created and maintained spreadsheets detailing the status of freight bills and prepared statistical reports as requested by clients
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

18 Credits - Business Courses: Business Administration

Dekalb Technical College
Clarkston, GA

12 Credits - Business Courses: Business Administration

Medgar Evers College of The City University of New York
Brooklyn, NY

Professional Diploma - Bilingual Secretarial Science

Spanish American Institute
New York, NY

Skills

  • Administrative support
  • Creative problem solving
  • MS Office Suite (Word, Excel, PowerPoint)
  • Typing 55 wpm, and Data Entry 10/key touch
  • Sales Experience
  • Notary Public
  • Strong Communication Skills
  • Hotel Accommodations
  • Exceptional customer service
  • Travel Arrangements
  • Bilingual (Spanish)
  • GDS knowledge

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Timeline

Travel Consultant

American Express
07.2022 - 08.2024

Data Entry Clerk III

ICONMA/Contractor at Bank of America
06.2021 - 06.2022

HR Clerk

Excelsior Staffing Services
04.2021 - 06.2021

Office Assistant

Atlanta Gas Light Company
02.2018 - 11.2020

Office Assistant

Atlanta Gas Light Company
11.2014 - 02.2018

Dispatcher/Customer Service Rep

Atlanta Gas Light Company
06.2010 - 11.2014

Bilingual Customer Service Representative

Atlanta Gas Light Company
03.2008 - 06.2010

Customer Service Agent

TSi/nVision Global
09.2007 - 03.2008

12 Credits - Business Courses: Business Administration

Medgar Evers College of The City University of New York

Professional Diploma - Bilingual Secretarial Science

Spanish American Institute

18 Credits - Business Courses: Business Administration

Dekalb Technical College

Similar Profiles

CREATE PROFILE
Nury Gordon