Nury Morales
Boynton Beach,FL
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
34
34
years of professional experience
3
3
Certification
Work History
Account Manager
Sonicare Solutions,Inc,
04.2007 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Defined problems to make decisions and moved forward to support quick resolution.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Defined problem to identify, prioritize and select alternatives.
- Looked outside known experience to find solutions and produce results.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Searched for opportunities to improve or incorporate ways to serve, create and operate.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Presented professional image consistent with company's brand values.
Call Center Sales Specialist
Communication Service Centers
11.1995 - 03.2001
- Answering Service Operator handling 6 lines and working with many different companies. Maintained a professional demeanor at all times. Deescalated conflicts with callers with respect and empathy,
- Receptionist answering all incoming calls for sales and all internal departments.
- Sales administrator assisting executive sales team with all proposals required and dictation as requested. Assisted in daily tasks as needed including meeting notes, email quotes and follow up.
- Sales Professional working with inbound calls from business seeking answering service and call center solutions. Prepared quotations and follow up to leads. Worked in customer retention and ensured customers were happy and worked in resolving any issues with all management teams,
- Built strong client relationships through consistent communication and effective problem solving.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
Call Center Supervisor
VNU OPERATIONS CENTER
01.1990 - 07.1994
- Telemarketer conducting Surveys for Radio Stations
- Followed a Script and was a high acheiver having the lowest refusal rates
- Monitor working with supervisors ensuring that the quality of the calls were followed verbatim and assisted in training.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05.1991
Skills
- Lead Development
- Sales Analysis
- Lead Generation
- Sales Development
- Vendor Relations
- Customer Service
- Client Relationship Management
- Opportunities Identification
- Customer Relationship Management (CRM)
- Goal-Oriented
Languages
Spanish
Native or Bilingual
French
Limited Working
Certification
Foundations of Project Management
https://coursera.org/share/c861be20d337a2db701af1072bff365b
Timeline
Account Manager
Sonicare Solutions,Inc,
04.2007 - Current
Call Center Sales Specialist
Communication Service Centers
11.1995 - 03.2001
Call Center Supervisor
VNU OPERATIONS CENTER
01.1990 - 07.1994
High School Diploma -
Coconut Creek High School
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