Nury Katherine Castaño Bran
Professional in Sport
Woodside,NY
Summary
Dynamic professional with experience at Wall Street Acupuncture for Pain, excelling in clear communication and records management. Proven ability to enhance patient satisfaction through effective scheduling and personalized service. Recognized for streamlining administrative processes, contributing to a positive work environment, and maintaining meticulous records to support operational efficiency.
I enjoy and I have experience providing attentive care, creating a safe and positive environment, and supporting children’s daily routines. My background in customer service and healthcare has helped me develop patience, empathy, and strong communication skills with both children and parents.
I am reliable, responsible, and dedicated to helping children feel comfortable, engaged, and supported.
Overview
3
3
years of professional experience
Work History
Secretary's Assistant
Wall Street Acupuncture for Pain
03.2024 - 05.2025
- Managed scheduling for patient appointments and coordinated with practitioners to optimize workflow.
- Responded to patient inquiries, providing information on services and addressing concerns effectively.
- Organized office supplies and maintained inventory, ensuring availability of essential materials.
- Collaborated with team members to streamline administrative processes and improve service delivery.
- Prepared documentation for patient consultations, enhancing operational efficiency within the practice.
- Maintained a clean and organized workspace that facilitated an optimal working environment for both the Secretary and their colleagues.
- Contributed to a positive work environment with excellent interpersonal skills and a professional demeanor when interacting with colleagues and clients alike.
- Assisted coworkers and staff members with special tasks on daily basis.
Sports Massage Therapist
Powerful and Wellness Chiropractor Center
02.2022 - 03.2024
- Experience in deep tissue and swedish massage, lymphatic drainage, prenatal massage, sport massage.
- Delivered targeted sports massage treatments to enhance athletic performance and recovery.
- Assessed client needs through detailed consultations to develop personalized treatment plans.
- Collaborated with chiropractors to integrate massage therapy into comprehensive care programs.
- Educated clients on injury prevention techniques and proper body mechanics for optimal performance.
- Maintained accurate records of client progress and treatment outcomes to ensure continuity of care.
- Contributed to the overall success of the practice by assisting with administrative tasks when necessary.
- Adapted treatment plans based on changes in clients'' physical condition or training programs as needed.
- Provided exceptional customer service while scheduling appointments, addressing concerns, and maintaining accurate records of treatments provided.
- Increased client satisfaction and retention through personalized treatment plans based on individual needs and goals.
Secretarial Assistant
Musicalisimo
01.2023 - 02.2024
- Prepared and organized documents for presentations and reports.
- Assisted in project management tasks, tracking deadlines and deliverables.
- Supported onboarding processes for new staff, enhancing training materials and resources.
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders and returns accurately, ensuring customer satisfaction and adherence to company policies.
- Managed customer complaints with empathy, ensuring timely resolutions.
- Collaborated with team members to improve service delivery processes.
- Conducted follow-up calls to ensure customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined workflow by implementing best practices for handling inquiries.
- Responded to customer requests for products, services, and company information.
Education
Sport Professional -
Politecnico Colombiano Jaime Isaza Cadavid
Medellin Colombia12.2005
High School Diploma -
Bernardo Montoya Giraldo
Medellin Colombia11.1998
Skills
Clear communication
Records management
Recordkeeping
Customer service
Customer and client relations
Scheduling
Program files maintenance
Schedule coordination
Timeline
Secretary's Assistant
Wall Street Acupuncture for Pain
03.2024 - 05.2025
Secretarial Assistant
Musicalisimo
01.2023 - 02.2024
Sports Massage Therapist
Powerful and Wellness Chiropractor Center
02.2022 - 03.2024
Sport Professional -
Politecnico Colombiano Jaime Isaza Cadavid
High School Diploma -
Bernardo Montoya Giraldo