NURYS GALVAN

Bilingual executive agent seeking for a position as project manager, customer service manager that leverages my achievements, skills, energy and talent for identifying superior job candidates, where my experience can be utilized to improve customer satisfaction, human relations, staff recruitment and retention.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• I am a results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in leading teams. I am an expert in supervision and communication; I motivate, lead, and inspire enthusiasm and trust of the people reporting to me. I can work with people both individually and in a group.
• I create process flows, provide input to management, train and coach employees, and provide guidance and directions to the associates, ensuring that all team members are correctly informed of all company policies and procedures. I am trained in communication, quality assurance, and customer service with a focus on providing my customers with the highest quality service. My major strengths include strong leadership, excellent communication skills, competent, strong team player, and attention to detail, compliance with regulations as well as other skills including hiring, termination, conflict resolution, scheduling, training, payroll, and other administrative tasks. Responsible for defining the goals, methods, and functioning of the team, performance appraisal and professional development of subordinates.