NUSRAT DIGANTA, RPh
JAMAICA,USA
Summary
Experienced Pharmacy Intern with comprehensive background in pharmaceutical care. Familiarity with pharmaceutical operations, including dispensing medications, patient counseling and insurance process. Demonstrated strengths include strong communication skills, problem-solving abilities, and working knowledge of pharmacy law regulations. Significant contributions made in improving medication safety protocols and enhancing patient satisfaction through collaboration with other health professionals.
Overview
7
7
years of professional experience
Work History
Pharmacy Intern
City Chemist
Long Island City, NY
01.2023 - Current
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Increased focus on pharmacy's encompassing health services by administering immunizations and delivering patient consultations.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored patient safety through review of medication profiles for drug interactions, allergies, therapeutic duplication and other potential problems.
- Participated in quality improvement projects to enhance pharmacy services and patient care.
Pharmacy Technician
Walgreens Pharmacy
Jamaica, USA
06.2020 - 08.2020
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Conducted medication therapy management sessions under the guidance of a pharmacist.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Customer Representative
St. Johns University Call center
Jamaica, USA
05.2019 - 09.2019
- Maintained high satisfaction score by consistently resolving first-call issues.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer complex questions.
- Assisted customers with financial issues, education requirements, reimbursements, and technical support.
- Exceeded established service goals while leveraging customer service and employee management best practices.
Recreational Assistant/Medical Records Clerk
Dry Harbor Nursing Home & Rehabilitation Center
Middle Village, USA
06.2018 - 08.2018
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Facilitated team building activities designed to promote cooperation among participants.
- Documented individual progress toward meeting treatment goals.
- Displayed enthusiasm while leading recreational activities.
- Organized patient charts, gathering medical histories, lab results and consents.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Education
Doctor of Pharmacy, PharmD -
St John's University
Jamaica, NY06.2024
High School Diploma -
Al-Mamoor School
Fresh Meadows, NY06.2018
Skills
- Skilled in DataScan
- Quality improvement initiative
- Excellent customer service
- Medication therapy management
- Pharmacy operations support
- Team collaboration
Community Service
06/01/17 - 09/30/17
Volunteer at Queens Hospital
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Monitored and tracked budgets/expenses.
Timeline
Pharmacy Intern
City Chemist
01.2023 - Current
Pharmacy Technician
Walgreens Pharmacy
06.2020 - 08.2020
Customer Representative
St. Johns University Call center
05.2019 - 09.2019
Recreational Assistant/Medical Records Clerk
Dry Harbor Nursing Home & Rehabilitation Center
06.2018 - 08.2018
Doctor of Pharmacy, PharmD -
St John's University
High School Diploma -
Al-Mamoor School
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