Nusrat Bhatti
Albany,NY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
12
12
years of professional experience
Work History
Walmart Associate
Walmart
Albany , NY
08.2018 - Current
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Participated in weekly team meetings to discuss sales goals and strategies.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Built and maintained relationships with peers and upper management to drive team success.
Patient Care
Consumer Directed Choices, Inc
Albany, NY
01.2014 - 08.2021
- Provided training for new staff members on patient care protocols.
- Participated in team meetings regarding patient care plans.
- Participated in interdisciplinary meetings to discuss patient care plans.
- Coordinated with other healthcare personnel regarding patient care needs.
- Provided patient care according to established protocols.
- Aided in developing new patient care and comfort programs.
- Developed patient care plans based on individual needs.
- Developed patient care plans, assessments, evaluations and nursing diagnoses.
- Provided patient care and education for clinical procedures.
- Maintained accurate records of patient care plans and treatments.
- Developed and implemented patient care standards, policies, and procedures.
- Developed and implemented strategies for improving patient care quality.
House Keeping
Days Inn Hotel
Albany , NY
07.2012 - 08.2016
- Assisted with light housekeeping duties such as changing linens and tidying rooms.
- Performed light housekeeping duties related to resident care.
- Organized housekeeping staff schedules and delegated tasks accordingly.
- Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
- Assisted other departments when needed such as housekeeping or maintenance staff.
- Assisted housekeeping staff when needed during peak hours of operation.
- Performed light housekeeping tasks including laundry, vacuuming, dusting, and cleaning bathrooms.
- Managed scheduling for housekeeping personnel in accordance with occupancy levels.
- Organized special events such as weddings or conferences requiring additional housekeeping support.
- Created weekly schedules for housekeeping staff based on availability of rooms.
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Performed housekeeping tasks such as cleaning rooms and bathrooms and stocking supplies.
- Implemented policies related to housekeeping services ensuring high-quality standards are met.
Education
High School Diploma -
ST JOHN HIGH SCHOOL
PAKISTAN 05-1988
Skills
- Management Support
- Cash Handling
- Preparing reports
- Data Entry
- Workplace Safety
- Customer Service
- Multiple Priorities Management
- Strategy Development
- Performance Improvement
- Proposal Writing
- Flexible Schedule
- Time Management
- Work Planning and Prioritization
- Oral communication
- Service assistance
- Relationship Building
- Decision-Making
- Record and File Management
- Attention to Detail
Timeline
Walmart Associate
Walmart
08.2018 - Current
Patient Care
Consumer Directed Choices, Inc
01.2014 - 08.2021
House Keeping
Days Inn Hotel
07.2012 - 08.2016
High School Diploma -
ST JOHN HIGH SCHOOL
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