Talha Ansari
Queens,NY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Courier
Richmond Hill Pharmacy
Queens, NY
08.2024 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Collaborated with the pharmacist to ensure optimal operations.
- Ensured safe handling of medications during transport by adhering to all safety protocols.
Driver
Parts Authority
New York, NY
01.2024 - 07.2024
- Efficiently deliver automotive parts to customers in a timely and professional manner.
- Verify orders for accuracy and completeness.
- Adhere company policies and procedures to uphold service standards.
Customer Service Repersentative
Maximus
New York
03.2023 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
Pharmacy Technician
Madina Pharmacy
New York
10.2020 - 08.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Stocked, labeled and inventoried medication to keep accurate records.Supervised implementation project designed to improve system productivity
- Prepared and submitted claims to insurance companies for payment
- Contributed to the pharmacy team's success by also undertaking the responsibility of medication deliveries to patients' homes, ensuring a seamless and reliable service
Supervisor
TriCricle Enterprises Inc.
New York
06.2015 - 08.2020
- Company Overview: a construction company
- Managing company's daily business activities
- Supervise and train 15 employee to complete ongoing projects and to deliver best business result
- Coordinate with landlords and management for scheduling meeting and signing deals
- Maintaining company's cost history and present to the senior management
- Minimizing cost and maximizing profit by tracking expenses and trends
- Monitor and ensure all projects are completed on time, provide status update to senior management on all ongoing projects
- A construction company
Education
Bachelor of Science - Computer Science, Information Security
John Jay College of Criminal Justice of The City University of New York
New York12.2021
Skills
- C
- Python
- HTML
- CSS
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Google Docs
Certification
Auto Mechanic, ADI (New York Automotive and Diesel Institute)
Languages
Bengali
Timeline
Medical Courier
Richmond Hill Pharmacy
08.2024 - Current
Driver
Parts Authority
01.2024 - 07.2024
Customer Service Repersentative
Maximus
03.2023 - 11.2023
Pharmacy Technician
Madina Pharmacy
10.2020 - 08.2022
Supervisor
TriCricle Enterprises Inc.
06.2015 - 08.2020
Bachelor of Science - Computer Science, Information Security
John Jay College of Criminal Justice of The City University of New York
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