Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Nusrat Fatima

Monroe Township,NJ

Summary

Dynamic sales professional with a proven track record at Macy's, adept at driving revenue through effective sales techniques and exceptional customer relationship management. Skilled in inventory management and conflict resolution, I consistently exceed sales goals while fostering strong client connections to enhance repeat business opportunities.

Overview

14
14
years of professional experience

Work History

Cosmetics Sales Associate

Macy's
Woodbridge, NJ
12.2024 - Current
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Handled returned merchandise according to company policies and procedures.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended, selected and located merchandise based on customer desires.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Explained differences between various cosmetics items such as colors, textures.
  • Participated in team meetings discussing weekly goals and objectives.
  • Identified customer needs and recommended appropriate cosmetic products.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Handled returns and exchanges according to company policies.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Built relationships with customers to ensure repeat business.
  • Promoted loyalty programs in order to increase repeat business opportunities.
  • Operated cash register accurately and efficiently processed customer payments.
  • Performed inventory counts and restocked shelves as needed.
  • Advised customers on current trends in the beauty industry.
  • Managed stock levels by conducting regular inventories.
  • Developed strong relationships with vendors to ensure competitive pricing.
  • Provided excellent customer service to maintain a positive shopping experience.
  • Collaborated with colleagues on sales strategies to maximize profits.
  • Greeted customers, answered questions and provided product knowledge.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Organized special events such as makeup classes or promotions.

Sales Associate

Raj jewelers
Edison, NJ
03.2018 - 01.2021
  • Worked with fellow sales team members to achieve group targets.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Computed purchases and received and processed cash or credit payment.
  • Processed transactions using a point-of-sale system.
  • Answered incoming telephone calls to provide store, products and services information.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Provided accurate information about products, prices and services.

Receptionist Administrator

Sterling Medical Adult Day Care center
North Brunswick, NJ
08.2013 - 12.2015
  • Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
  • Responded promptly to emails from customers and other departments within the organization.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Adhered to company policies regarding confidentiality of sensitive information.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Scheduled maintenance visits for office equipment such as computers or printers.
  • Provided assistance with payroll processing when needed.
  • Facilitated smooth communication between staff and senior management through diligent message delivery.
  • Screened and responded to emails, messages and other correspondence, freeing up senior management.
  • Maintained office supply inventory and placed orders to meet demand.

Personal Sales Assistant

Cotton Valley Llc Store
Edison, NJ
03.2011 - 12.2012
  • Greeted customers and answered product or service questions.
  • Built relationships with vendors to source inventory at competitive prices.
  • Handled returns and exchanges according to company policies.
  • Bagged or packaged purchases and wrapped gifts.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.
  • Suggested comparable products to replace out-of-stock items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Answered phone calls from customers inquiring about product details or placing orders.
  • Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
  • Maintained accurate records of all transactions in the CRM system.
  • Developed customer relationships to ensure satisfaction with products and services.
  • Computed purchases and received and processed cash or credit payment.
  • Processed payments using various methods such as cash, check, or credit card.
  • Provided excellent customer service by responding promptly to inquiries and requests.
  • Generated sales reports to track progress towards goals.

Education

GED -

New Brunswick Adult Learning Center
New Brunswick, NJ
04.2012

Skills

  • Revenue Expansion Techniques
  • Effective Sales Techniques
  • Collaborative Decision-Making
  • Effective Time Management
  • Client Support
  • Effective Conflict Management
  • Client Requirements Evaluation
  • Conflict resolution
  • Customer relationship management
  • Cash handling
  • Inventory management
  • Sales techniques
  • Team collaboration
  • Product recommendations
  • Relationship building
  • Store maintenance
  • Operate cash registers
  • Customer needs assessment
  • Strong communication and interpersonal skills
  • Store policies and procedures
  • Meeting sales goals

References

References available upon request.

Languages

  • English, Professional
  • Gujarati, Professional
  • Hindi/Urdu, Professional
  • Telugu, Professional

Languages

English
Professional
Hindi
Professional
Gujarati
Professional
Telugu
Professional

Timeline

Cosmetics Sales Associate

Macy's
12.2024 - Current

Sales Associate

Raj jewelers
03.2018 - 01.2021

Receptionist Administrator

Sterling Medical Adult Day Care center
08.2013 - 12.2015

Personal Sales Assistant

Cotton Valley Llc Store
03.2011 - 12.2012

GED -

New Brunswick Adult Learning Center

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Nusrat Fatima