NUSRAT JAHAN
Fresno,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer service representative
New Eyebrow Bar
10.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Attended business meeting with management officials regarding a variety of personnel management problems
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
76 Gas Station
05.2021 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Merchandise Associate
Marshalls
05.2021 - 08.2021
- Worked with managers and advertising directors to optimize promotions
- Greeted, serviced and thanked all customers
- Transported merchandise to sales floor and restocked shelves, racks and bins
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Answered customer questions regarding store merchandise, department information and pricing.
Junior Officer
BRAC Bank Head Office
02.2017 - 09.2020
- Provided problem solutions to meet management's needs
- Met with management officials at all levels regarding a variety of personnel management problems
- Work closely with various departments/programs of BRAC at field level, assisting line managers to understand and implement policies and procedures
- Liaise with a wide range of people involved in policy areas and ensure its compliance
- Utilized diverse knowledge of human resources/personnel management best practices and procedures to identify, evaluate, and integrate the widest range of considerations into problem solving efforts for serviced organizations
- Answered questions from employees and managers on a variety of personnel management matters related to the assigned personnel management functions
- Made sure the right person in right place at right time.
Customer Service Representative
Grammen Phone LTD
03.2013 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
BBA - Human Resources Management
American International University-Bangladesh
Dhaka, BangladeshHigh School Diploma - undefined
Dhaka Commerce College
Dhaka, BangladeshSkills
Emotional IntelligenceCustomer Data ConfidentialityElectronic RecordkeepingReport CreationMedical Device Products and ServicesUnderstanding Customer NeedsQuality AssuranceCreative Problem SolvingEmotional and Social SupportQuality Assurance ControlsActivities of Daily Living ADL SupportEfficient and Detail-OrientedCultural Awareness and SensitivityProject Management AbilitiesTime ManagementCall DocumentationEmergency ResponseCustomer ServiceVerbal and Written CommunicationMultitasking and PrioritizationData Entry and MaintenanceBuilding Customer Trust and LoyaltyInbound and Outbound CallingBusiness Development UnderstandingClerical SupportResponding to Difficult CustomersHigh-Energy AttitudeMicrosoft Office ExpertiseCalm and Professional Under PressureProblem-Solving AbilitiesCredit Card Payment Processing
Data Collection
Paperwork Processing
Product Knowledge
Data Entry
Timeline
Customer service representative
New Eyebrow Bar
10.2021 - Current
Cashier
76 Gas Station
05.2021 - 10.2021
Merchandise Associate
Marshalls
05.2021 - 08.2021
Junior Officer
BRAC Bank Head Office
02.2017 - 09.2020
Customer Service Representative
Grammen Phone LTD
03.2013 - 08.2017
BBA - Human Resources Management
American International University-Bangladesh
High School Diploma - undefined
Dhaka Commerce College