Summary
Overview
Work History
Skills
Programming Language Skills
Timeline
Generic

Nusrat Mammadov

Hallandale Beach,FL

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

9
9
years of professional experience

Work History

General Manager

Crown Pawn
08.2020 - Current
  • Develop and implement long-term plans to drive business growth and achieve organizational objectives
  • Successfully manage various projects, including store expansions, renovations, and process optimizations, from initiation to completion
  • Lead and motivate a diverse team of personnel across 7 stores, fostering a culture of excellence and accountability to ensure the highest levels of customer satisfaction
  • Oversee day-to-day operations, including inventory management, sales, customer service, and compliance with regulatory requirements
  • Identify inefficiencies and implement strategic changes to streamline operations, enhance productivity, and maximize profitability
  • Conduct audits for pricing consistency and inventory accuracy
  • Oversee e-commerce activities including eBay and Amazon listings, ensuring compliance with platform regulations
  • Utilize Bravo and Pawn Power software for inventory management and transaction processing
  • Provide expert guidance on jewelry and other products to ensure customer satisfaction
  • Handle loans and financing processes, ensuring regulatory compliance
  • Renew licenses and manage sales activities
  • Conduct interviews and participate in the hiring process
  • Responsible for maintaining financial records and managing ledgers.

Store Manager

Crown Pawn
07.2018 - 08.2020
  • Oversee all aspects of pawnshop operations, including customer service, sales, and inventory management
  • Manage financial transactions, including cash handling, loan processing, and sales transactions
  • Ensure compliance with all relevant laws and regulations governing pawnshop operations, including licensing, and reporting requirements
  • Assess the value of items brought in by customers for pawn or sale, using knowledge of market trends and product valuation techniques
  • Negotiate loan terms and pricing with customers to ensure fair and profitable transactions
  • Maintain accurate records of inventory, sales, and financial transactions using computerized systems
  • Handle customer inquiries, complaints, and disputes in a professional and courteous manner, striving to achieve a satisfactory resolution
  • Implement marketing strategies to attract new customers and retain existing ones, including promotional events, and advertising campaigns.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Salesman

Crown Pawn
06.2017 - 07.2018
  • Build and maintain relationships with existing customers to generate repeat business and referrals
  • Conduct product demonstrations or presentations to showcase the features and benefits of the products or services being sold
  • Identify customer needs and recommend solutions that best meet their requirements, using product knowledge and sales expertise
  • Negotiate prices, terms, and payment options with customers to close sales and achieve revenue targets
  • Maintain accurate records of sales activities, customer interactions, and transactions using sales software
  • Stay informed about industry trends, market condition, and competitor activities to identify new opportunities and stay ahead of the competition.

Quality Control Specialist

British Petroleum (BP)
12.2014 - 12.2016
  • Conduct quality checks and inspections on mining supplies, ensuring adherence to standards and specifications
  • Managed ordering and receiving processes for mining supplies
  • Handled inventory audits and maintained accurate records using accounting software
  • Collaborated with platforms to ensure seamless operations and timely deliveries.
  • Managed approximately 30 incoming calls per day from customers
  • Developed comprehensive training materials for new team members, increasing overall efficiency within the department.
  • Assisted in supplier evaluations, driving continuous improvement initiatives throughout the supply chain.
  • Promoted a culture of accountability within the organization through regular communication about quality goals and performance expectations.
  • Monitored product standards and quality-control programs.

Skills

  • Strategic planning
  • Project management
  • Operations management
  • Inventory control
  • E-commerce Management
  • Customer Service
  • Communication
  • Adaptability
  • Problem-solving
  • Attention to detail
  • Contract Negotiations
  • Business Development
  • Quality Management
  • Staff Supervision
  • Microsoft Office
  • Adobe Photoshop
  • QuickBooks
  • Pawn Power software
  • Bravo software

Programming Language Skills

  • Python
  • Rust
  • Visual Studio Code
  • Sublime Text

Timeline

General Manager

Crown Pawn
08.2020 - Current

Store Manager

Crown Pawn
07.2018 - 08.2020

Salesman

Crown Pawn
06.2017 - 07.2018

Quality Control Specialist

British Petroleum (BP)
12.2014 - 12.2016

Similar Profiles

CREATE PROFILE
Nusrat Mammadov