Nusrat Nishat
Queens,NY
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security
06.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Associate
Dunkin Donuts & Baskin Robbins
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
Data Analyst
SEBPO, Abdul Monem Group In Dhaka-Bangladesh
09.2019 - 10.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
Teacher
S@ifur’s Private Limited
03.2017 - 09.2018
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Bachelor of Science - Computer Science And Engineering
Daffodil International University
Daffodil International University02.2019
Bachelor of Science -
Queens School & College
Mohammadpur, Dhaka-Bangladesh08.2018
Skills
- Excel Expertise
- Microsoft Office
- Data Review and Verification
- Safety and Security
- Customer Service
- Multitasking Abilities
- Understanding Customer Needs
- Maintaining Confidentiality
Certification
• 1 month long “Career Acceleration Program” (November, 2018).
• 2 days long “Basic Excel Training workshop” (Spring 2018).
• 7 days long “First Aid Training”.
• Security Training for Eight hours and Sixteen hours course.
Timeline
Security Officer
Allied Universal Security
06.2023 - Current
Customer Service Associate
Dunkin Donuts & Baskin Robbins
11.2022 - 05.2023
Data Analyst
SEBPO, Abdul Monem Group In Dhaka-Bangladesh
09.2019 - 10.2022
Teacher
S@ifur’s Private Limited
03.2017 - 09.2018
Bachelor of Science - Computer Science And Engineering
Daffodil International University
Bachelor of Science -
Queens School & College
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