Nusret Bektesevic
Astoria,NY
Summary
Customer-focused professional with a strong background in customer relations and communication. Delivers effective support to address customer needs, manages concerns, and resolves conflicts to enhance satisfaction. Skilled in time management and problem-solving, committed to contributing positively to team environments.
Overview
18
18
years of professional experience
Work History
Part Time Porter/handyman
30-70 34 Street L.L.c
01.2009 - Current
- Oversee maintenance of the building
- Repair and replace light fixtures, dimmer switches, outlets, ceiling fans and air conditioners
- Repair and install bathroom plumbing fixtures encompassing sinks faucets and drain lines, basins, water closets, tubs and shower bodies, hot and cold rinses
- Repaired and installed door hinges, lock sets, handles, and frames to enhance security and accessibility.
- Repaired and installed kitchen cabinetry to improve functionality and aesthetics.
- Install moldings, cabinets, shelving, paneling, framing, drywalling and windows
- Assisted tenants in resolving complaints and issues, fostering a positive living environment.
Door man
111 West 57h Street Condominium
New York, NY
01.2025 - 02.2026
- Monitored building entrances and supported tenant and visitor access.
- Maintained lobby, hallways, and common areas in residential building.
- Resolved guest requests and handled concerns with calm communication
- Monitored lobby activity and maintained guest privacy and safety
- Coordinated with housekeeping, valet, and front desk teams
- Managed package delivery, mail, and secure guest item handling
- Reported maintenance issues and coordinated repairs with building staff.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
Doorman
FIFTH 956 CORP
04.2019 - 02.2024
- Resolved disputes between residents or guests, fostering a harmonious living environment.
- Provided tailored support for elderly or disabled residents, enhancing their comfort and accessibility.
- Responded quickly to emergency situations to assess and deflect issues.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
Full Time Doorman
200 East 62nd street New York
05.2015 - 09.2015
- Greeted residents and guests, registered visitors, and accepted package deliveries for tenants.
- Directed clients and service personnel to appropriate departments, ensuring efficient communication and service delivery.
- Maintained front desk area clean and organized, aware of all activities in the lobby to provide a safe and clear area for all tenants and guests
- Maintained clean and organized front desk area, monitoring lobby activities to ensure safety and accessibility for tenants and guests.
- Managed phone calls, directing inquiries to appropriate management and departments to facilitate efficient communication.
- Assisted tenants with services such as personal delivery of mail and packages and provided information regarding building notifications and changes due to emergencies, scheduled work on premises or management memos.
Education
Certified Security Guard - Security Guard Training Certificate
West Side Range 20 West 20th Street
New York, NY 10.2026 - 11.2026
Associate’s in Computer Science -
LaGuardia Community College
NYSkills
- Building maintenance
- Basic troubleshooting
- Building safety
- Proficient in Microsoft Office
- Task prioritization
- Capable of multitasking
- Reliability and punctuality
- Dependable service
- Work well as part of a team
- Interpersonal communication
- Fluent in English and Serbian/Croatian
References
May be furnished upon request.
Skills
May be furnished upon request.
Timeline
Certified Security Guard - Security Guard Training Certificate
West Side Range 20 West 20th Street
10.2026 - 11.2026
Door man
111 West 57h Street Condominium
01.2025 - 02.2026
Doorman
FIFTH 956 CORP
04.2019 - 02.2024
Full Time Doorman
200 East 62nd street New York
05.2015 - 09.2015
Part Time Porter/handyman
30-70 34 Street L.L.c
01.2009 - Current
Associate’s in Computer Science -
LaGuardia Community College