NUTCHA CHAISUWAN
North Las Vegas,NV
Summary
Experienced professional hospitality specialist with a strong focus on delivering exceptional guest experiences. Collaborative and adaptable, able to effectively communicate and problem-solve to create a welcoming atmosphere for all guests. Reliable and results-driven, ensuring smooth operations and maintaining high standards of quality and safety. Skilled in managing teams and streamlining workflows through strong leadership and organizational abilities. Extensive knowledge of inventory management, regulatory compliance, and customer service excellence, enhancing the ability to succeed in this position.
Overview
8
8
years of professional experience
Work History
Host/Waitress/Bartender Assistant
Las Vegas, Nevada
07.2020 - Current
- Handled customers in an 80-100 guest dining establishment at the restaurant
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
Food Service Assistant
Henderson, Nevada
07.2020 - 03.2021
- Greeted customers at deli counter to fulfill requests and answer questions
- Maintained clean, sanitized, and well-organized food preparation zones
- Cooked meals according to administrative policies, health code regulations and food service standards
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
Supervisor
AAFES (Army & Air Force Exchange Service)
08.2017 - 04.2020
- Supervised overall operation of medium-sized dining facility
- Developed and implemented programs to train new employees to the standards of the company
- Maintained a positive customer environment and resolved all customer issues; identified and implemented enhancement to customer service and communication to improve customer satisfaction
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Seoul American High School
06.2017
Skills
- Strategic time allocation
- Effective sales strategies
- Strong ability to manage multiple tasks
- Effective communication skills
- Effective conflict resolution
- Detail-oriented approach
- Professional phone communication
- Experienced with Microsoft Office tools
- Experienced in POS systems
- Invoice management
- Client representation
- Service excellence
- Effective team collaboration
Languages
Thai
Native or Bilingual
Timeline
Host/Waitress/Bartender Assistant
Las Vegas, Nevada
07.2020 - Current
Food Service Assistant
Henderson, Nevada
07.2020 - 03.2021
Supervisor
AAFES (Army & Air Force Exchange Service)
08.2017 - 04.2020
High School Diploma -
Seoul American High School
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