Nuttacha Malamon
Anchorage
Summary
Proven leader and effective communicator, adept at fostering teamwork and collaboration. At Rugged Brews Inc., I drove sales growth by introducing market-trend-based menu items and delivering exceptional customer service. Skilled in problem-solving and computer applications, I excel in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Non Profit Charity Organization
Hob Nobs Pull Tabs
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Coffee Shop Manager
Rugged Brews Inc.
06.2021 - 09.2024
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Maintained up-to-date knowledge of trends, competitor activity, and coffee-related news to stay ahead of the curve.
- Introduced new menu items based on market trends and customer feedback, driving sales growth.
Sales Associate
Ulta Beauty Inc.
01.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy..
- Answered customer questions about accessories and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Telecommunications Sales Representative
GCI Call Center
05.2013 - 10.2013
- Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
- Expanded customer base through effective networking and relationship building with potential clients.
- Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
- Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
- Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
- Enhanced product knowledge, attending regular training sessions and staying informed on latest industry trends.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
South Anchorage High School
Anchorage, AK05.2013
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
Languages
Thai
Native or Bilingual
Timeline
Non Profit Charity Organization
Hob Nobs Pull Tabs
12.2023 - Current
Coffee Shop Manager
Rugged Brews Inc.
06.2021 - 09.2024
Sales Associate
Ulta Beauty Inc.
01.2014 - 12.2014
Telecommunications Sales Representative
GCI Call Center
05.2013 - 10.2013
High School Diploma -
South Anchorage High School
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