Nuvia Rios
Las Vegas,NV
Summary
A bilingual, team-oriented professional with versatile customer focused service skills adapted to high-volume locations; experience in high stress, high pressure environments involving constant change.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wedding Coordinator
Chapel Of The Flowers
03.2024 - Current
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw videographers,photographers,ministers, drivers and runners, to ensure execution of tasks.
- Collaborated with international, bridal couples to achieve expectations for weddings.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Developed and adhered to timelines to keep ceremony and reception running smoothly, up to 100 weddings a day.
Relationship Banker
Bank of America
11.2023 - Current
- Executing the bank's risk culture and operational excellence
- Building relationships with individual clients to meet their financial needs
- Following strict established processes and guidelines in daily activities
- Adhering to all applicable laws and regulations during appointments
- Opening accounts, amending accounts, and general maintenance of accounts
- Partnering with experts in small business, lending and investments
- Managing financial center traffic, appointments and outbound calls effectively
- Handling all cash handling transactions with care and accuracy.
Bilingual dispatch Call Specialist
Maps Communications
06.2021 - 11.2023
- Working remotely answering hospital, psychiatric centers, law firms and security inbound calls
- In charge of routing to correct departments as well as retrieving client's information, even during stressful times
- Evaluated weekly on customer service skills such as tones, script, accuracy, and pleasantries.
Bilingual Financial administrator/Sales Team
Law Offices of Sergio Siderman
06.2020 - 06.2021
- Assisted potential clients with explanation of payment plan and fees after consultation and if the client decided to retain collected payment and forms of I.D
- Followed up with potential clients after initial consultation, if they did not retain
- High volume 80-100 consults a day, worked late Fridays, and all Saturdays
- Met and scheduled appointments to start cases
- Commission based
- Maintained spreadsheets of potential clients
- Followed up with clients that retained to clarify who would be assigned to their case
- Provided new clients with forms and questionnaires needed to begin their case.
Immigration Legal Assistant
Law Offices of Sergio Siderman
03.2019 - 06.2021
- Conducted daily accounting on payments and deposits
- Handled a high volume of walk-in clients
- Screened high volume of telephone calls, forwarded to appropriate departments when needed and annotated client's log
- Handled all payments, most clients paid cash
- All payments due same day for all clients
- Helped clients fill out intake forms during consult days; an average of 70 appointments daily
- Created, indexed and maintained client binders
- Maintained client interaction during 2-3 hour wait times for consultation
- Updated and maintained database of existing and potential clients
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Maintained spreadsheets of potential clients
- Assisted paralegals in copying, scanning, and obtaining needed documentation such as employment, medical and other records
- Assisted paralegals in client call backs
- Assisted paralegals in reviewing acknowledgement letters and keeping track of responses received from EOIR, USCIS, OBIM, CBP and ICE
- Contacted immigration agencies if acknowledgments or responses were not received
- Provided supervising paralegal with completed files that were ready for attorney review
- Three rounds of confirmation calls for potential clients to confirm appointments and called no shows to reschedule.
Sales Associate
Macy's
09.2014 - 09.2015
- Welcomed customers into the store and helped customers locate merchandise
- Operated a cash register for cash, check and credit card transactions while alerting customers of sales events and promotions
- Stocked and replenished merchandise according to store layouts
- Re-sized and assembled watches to fit according to customers needs
- Cleaned and organized the store by folding clothes, cleaning fitting rooms, checkout desks and displays
- Promoted and signed customers up for Macy's credit card
- Worked in various areas in center core, including jewelry, watches, handbags, and women apparel
- Checked in and out keys used to access high value merchandise items
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Answered customer telephone calls promptly and in an appropriate manner.
Telemarketer
McGuire Research Services
06.2012 - 11.2012
- Successfully learn McGuire Research software programs to complete political polls
- Politely conduct a questionnaire in a sufficient manner while typing in response with total accuracy
- Encourage callers to participate and complete a full survey
- Work promptly to reach per hour quota
- Adjust to a high volume work environment and resolve unexpected situations.
Education
Bachelor of Applied Science - Project Management
CSN
Las Vegas, NV12.2025
Associate of Applied Science - Paralegal Studies
College of Southern Nevada
Las Vegas, NV01.2018
Associate of Arts - General Studies
College of Southern Nevada
Las Vegas, NV01.2018
Skills
- Telemarketing
- Intake Experience
- Sales
- Customer service
- Computer skills
- Bilingual
- Guest services
- Financial services
- Front desk
- Retail sales
- Paralegal experience
- Staff Leadership
- Client Relations
- Day-of Coordination
- Resourceful multitasking
Certification
Driver's License
Assessments
- Administrative assistant/receptionist, Proficient, 05/01/21
- Customer focus & orientation, Proficient, 05/01/21
- Basic attention to detail, Proficient, 05/01/21
Personal Information
Willing To Relocate: Anywhere
Timeline
Wedding Coordinator
Chapel Of The Flowers
03.2024 - Current
Relationship Banker
Bank of America
11.2023 - Current
Bilingual dispatch Call Specialist
Maps Communications
06.2021 - 11.2023
Bilingual Financial administrator/Sales Team
Law Offices of Sergio Siderman
06.2020 - 06.2021
Immigration Legal Assistant
Law Offices of Sergio Siderman
03.2019 - 06.2021
Sales Associate
Macy's
09.2014 - 09.2015
Telemarketer
McGuire Research Services
06.2012 - 11.2012
Bachelor of Applied Science - Project Management
CSN
Associate of Applied Science - Paralegal Studies
College of Southern Nevada
Associate of Arts - General Studies
College of Southern Nevada
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