Nuvia Vazquez-Torres
new lenox,IL
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional services. Highly organized and hardworking with excellent planning and program management skills. Organized Healthcare Administrator with outstanding record of communicating with members of staff to provide administrative needs and requirements. Conducted meetings with staff concerning budgets, program management and compliance. Consistently achieved outstanding ratings for quality care and community presence.
Overview
15
15
years of professional experience
Work History
Healthcare Administrator
Pediatrics On Demand
06.2024 - Current
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed staff of 56 employees, physicians, NP
Practice Administrator
GI Alliance of Illinois
01.2023 - 05.2024
- Supervised team of 30 office personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ordered all office supplies and kept check on inventory levels.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Consulted with healthcare professionals on business decisions.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Practice Manager of Operations
Modern Pain Consultants
10.2021 - 12.2022
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 40 office personnel.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Created and implemented organizational policies and procedures.
- Provided supervision and management to team of support personnel.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Manager of Operations
Sound Physicians
01.2018 - 10.2021
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
Education
Bachelor of Science - Healthcare Administration
Robert Morris University - Illinois
Chicago, IL04.2014
Associate of Applied Science - Medical Assistant
Kaplan College - Indianapolis
Indianapolis, IN04.2000
Skills
- Operations Management
- Regulatory Affairs
- Revenue Cycle Management
- Facility Management
- Patient Safety
- Human Resources Management
- Organizational Development
- Quality Improvement
- Health Information Systems
- Clinical Supervision
- Risk Management
- Employee Recruitment and Hiring
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Administrator
Pediatrics On Demand
06.2024 - Current
Practice Administrator
GI Alliance of Illinois
01.2023 - 05.2024
Practice Manager of Operations
Modern Pain Consultants
10.2021 - 12.2022
Manager of Operations
Sound Physicians
01.2018 - 10.2021
Bachelor of Science - Healthcare Administration
Robert Morris University - Illinois
Associate of Applied Science - Medical Assistant
Kaplan College - Indianapolis
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