Nuwoh Corlon
Germantown,MD
Summary
An intelligent student with the ability to create new ideas that can stir the objectives of a company toward success. Looking to gain an internship position to utilize my abilities and skills in ensuring work efficiency.
Overview
15
15
years of professional experience
Work History
CNA
Advanced Nursing And Home Support
10.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
House Manager
Unified Community Connections
06.2022 - 12.2022
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Managed all intake and discharge paperwork and procedures for residents.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
Direct Support
Community Options
06.2018 - 05.2020
- Assist with resident's needs
- Communicating and interacting with residents
- Assisted in daily living tasks like cleaning, feeding, and changing while maintaining client dignity and privacy at all times
- Communicate with fellow staff members and management about concerns, observations, opportunities, and successes
- Contact medical directors for medical needs and treatment
- Continually maintain quality, safety, and organization of the nursing home facility
- Document patient care services by making sure that all medications, conditions, responses, and observations are properly recorded
- Effectively communicate with residents, their families, and their medical providers on a daily basis
- Record vital signs, such as temperature, blood pressure, pulse, oxygen, and respiration rate as directed by medical staff.
- Administered medication as directed by physician
Manager
11.2014 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service Representative
Bigbon
03.2008 - 01.2011
- Assisted clients and took personal accountability for the resolution of their concerns
- Attracting potential customers by answering product and service questions, suggesting information about other products and services
- EXPERIENCE
- Confer with customers by telephone or in person to provide information regarding products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Constructively advise clients with the best possible solution
- Developed and implemented processes of effective communication among several 3rd parties
- Engage clients to assess their needs and ensure an exceptional shopping experience with positive feedback from management regarding my communication and client interaction
- Enter customer data into various software programs
- Establish and update accounts for the members
- Excellent listening skills with the ability to acknowledge the issue, display empathy and concern over their problem, analyze the root cause and assure a resolution
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Liaising with different departments within the company
- Managed processes from order entry to completion of final product.
Internship Student
Dr, Shelly Williams Medical Practice
10.2010 - 12.2010
- Sorted, organized, and maintained files.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Delivered clerical support by handling a range of routine and special requirements.
- Analyzed problems and worked with teams to develop solutions.
- Provided clerical support, addressing routine, and special requirements.
- Sorted and organized files, spreadsheets, and reports.
- Schedule patients for appointments.
Education
Associate of Applied Science - Concentration, Social Work
Prince George's Community College
Largo, MD05.2033
Skills
- Microsoft Office
- Google Suite
- Certified Nursing Assistant Certification
- Certified Medication Technician
- CPR/AED Certified
- Family Support and Assistance
- Case Management
Timeline
House Manager
Unified Community Connections
06.2022 - 12.2022
CNA
Advanced Nursing And Home Support
10.2021 - Current
Direct Support
Community Options
06.2018 - 05.2020
Manager
11.2014 - 06.2017
Internship Student
Dr, Shelly Williams Medical Practice
10.2010 - 12.2010
Customer Service Representative
Bigbon
03.2008 - 01.2011
Associate of Applied Science - Concentration, Social Work
Prince George's Community College
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